Polstead Hotels

"On checking in the receptionist was new which slowed things up. Upon entering our room the duvet cover was the wrong size for the duvet also the pillows were lumpy and needed replacing LUCKILY Becky came to the rescue with a new duvet and different pillows!"

"Friendly and helpful staff "

"There is no elevator/lift, so not ideal if you have luggage, and the wifi is not good. "

"Hotel stay was fine. Reception staff weren't particularly attentive, they all seemed to be busier looking at their computer screens rather than greeting guests"

"Just brilliant "

"Good value for money excellent room"

"All great no issues nice breakfast free parking, a little out of the city but easy with a car "

"Excellent friendly staff very clean hotel though out the only thing that could have been better was the lunch and dinner menu not much choices also I noticed pool quite cold for me and shower and bath water was just warm not hot and I like a hot bath not a warm bath. "

"The room was in a neglected state , toilet didn’t flush properly, pillows paper thin, bed rock hard, walls thin, constant banging outside, room smelt damp , very bright flashing from smoke alarm right above bed all night ..a large group of us stayed here for one night and nobody slept well at all. Breakfast was poor choice (no vegetarian option) and took ages to refill when empty and they need more staff around the hotel "