Plum Island Hotels

"Good"

"The hotel staff went above and beyond to make sure all my needs were met. I was very taken back by the amount of effort, each staff exhibited."

"Staff was great. Hotel was a little dated, but was clean. Could use a toaster for the morning bagels. All-in-all a great value. "

"Great location, nearby the ferry to liberty island. Staffs are polite and always helpful."

"The front desk person when I checked in was pleasant but the check out was just so rude "

"Clean room, friendly service. They go out of the way to make you feel comfortable. "

"Very cheap pillows and not comfortable bed. I’ve developed neck pain from the pillows and kept waking up in the middle of the night to fix the pillow as it felt like I was on a rock and I had to keep fixing it. The queen bed is not a real queen bed it felt like full size. Two 110 lbs 5’2 girls couldn’t fit in the bed. We had to call and ask if this was for sure a queen bed.. but excellent staff was the only good part of the hotel. Very helpful and sweet customer service. "

"location is good, room looks good but didn't clean surfaces and mop during the 4 days I was there,also Water was leaking out the shower area, so we had to put towels down to avoid slipping, The TV didn't work: they said it would be fixed, but it only worked on our last night. They need a better customer service"

"Always a satisfactory experience from check-in to check-out. All staff from front desk, porter and housekeeping are courteous and helpful. The room is small but clean with substantial amenities. The bed is comfortable and sheets are clean. The area is safe and convenient being very close to Grand Central."