Plum Island hotel rooms a the Highgate Independent

"I didn’t have water pressure in my first room and then my second room I didn’t have any hot water . In my first room , it was clothes from previous guest in there . Toliey was not cleaned properly . Second room the towels had stains on them but the maintenance man with the dreads was helpful"

"Great location and amazing views, would definitely stay again."

"Nice big room. Great location. Even had mimosas and cookies for Mother’s Day. Would definitely recommend and stay there again. Area has plenty of coffee shops and bagel shops. Steps from Grand Central Station. Plenty of shopping close by."

"New York City is a wonderful city to visit; however, when you experience terrible service at check-in, it dampens your overall experience at the hotel. The check-in staff was extremely rude, aggressive, and their language was inappropriate. As the face of the hotel, this matter needs to be addressed by management, which I have spoken to. Clients, be aware."

"Clean room, quiet hotel in a great neighborhood. Staff was polite and room was comfortable"

"Clean rooms, very comfortable bed. Great location"

"I did not have breakfast there. I did order from the cafe and restaurant. Both were very good friendly staff the room was very clean. "

"Bed was hard. Dinner was fine. Sraff was helpful. Did not realize there was a $27 charge for overnight parking until check-in "

"Outstanding staff. Very polite and respectful. Our room was clean and quiet. No parking available by the hotel. But a parking garage was near by. It cost me quite a bit $35/a night. But the hotel stay was great. Clean, quiet, close to the train and the subway, near tons of restaurants and shops. Would stay there again."