Hotels with Air Conditioning in Playa del Carmen, Quintana Roo

"We love staying at Platinum Yucatán Princess. The staff are simply fabulous. They are so warm and friendly. Food is always good. We love the swim-out suites. You can participate in various activities or just veg poolside with a good book. Access to the sister properties is nice. The beach is not always available because of large amounts of stinky sargassum but that’s nature. While it may not be the most luxurious resort we have stayed at, it meets all of our needs without paying an arm and a leg. Love going back to see our friends Javier, Garameel and many others. "

"Great location, very clean Roof top bar / pool is incredible Staff has been amazing! Freddy is the best"

"Great time at Riu. Easy walk to the beach. Lots of activites, food, and drinks. "

"The room was very clean and the staff was there every day making sure it was. The part I stayed in was great. "

"We had a lovely stay overall. The food was great and there were plenty of amenities to enjoy. The ice cream shop and coffee shop were definitely highlights — both were excellent and something we looked forward to every day. That said, the rooms did not meet our expectations. The bed was making broken, creaking noises, and the fan didn’t feel safe to turn on. The bathroom was quite old, and the shower area was very slippery, which made it unsafe, especially with kids. With some updates to the rooms, this place could be amazing, but for now it was a mix of great common areas and disappointing accommodations"

"Los empleados les falta un poco mas amabilidad. Y hacer bien las reservaciones "

"The service was exceptional at this resort. Everyone we came into contact with were so welcoming and friendly. Housecleaning arrived daily to refreshen the room, and the mini fridge was restocked daily. The entire property was spotless and well maintained. The only improvements we suggest would be the food and drinks. The Italian restaurant was terrible, and the steak restaurant was just so so. We’re typically not buffet people, but it was the only option that was palatable for us. The sushi restaurant was good. There’s really not much of a beach to speak of, but the close proximity to 5th street was extremely convenient to shop and dine at the 100 plus restaurants. This was overall a very relaxing and enjoyable vacation."

"The roof top patio is the best feature of this hotel "

"No the WiFi was terrible "