Skip to main content

Surestay Plus By Best Western Pigeon Forge

2.5 star property
Travelers find convenience and comfort at this refreshed hotel near Island at Pigeon Forge, perfect for both late-night work sessions and early relaxation.

Choose dates to view prices

Surestay Plus By Best Western Pigeon Forge offers a refreshed retreat amid scenic surroundings. Guests enjoy amenities like laundry facilities, public WiFi, a 24-hour business center, and a vending machine. Attentive staff assist with access to the nearby LeConte Center.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Air conditioning
  • Business services
  • 24/7 front desk
The current price is P3,866
P4,340 total
includes taxes & fees
Jul 20 - Jul 21

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(64 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(49 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(79 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(12 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

A hotel room with two beds, a desk, a chair, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

8.8 out of 10
Excellent
(10 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

A hotel room with a bed, desk, chair, TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

You may also like

Ad
Indoor pool, seasonal outdoor pool, pool umbrellas

RiverStone Condo Resort & Spa

Pigeon Forge
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
9.6 out of 10, Exceptional, 1,736 reviews
The price is P12,305
P21,399 total
includes taxes & fees
Jul 29 - Jul 30
RiverStone Condo Resort & Spa
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Downtown Pigeon Forge, a neighborhood in Pigeon Forge, is home to Surestay Plus By Best Western Pigeon Forge. Titanic Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights, and some of the area's popular attractions include Dollywood's Splash Country and Dollywood. Wild Bear Falls Indoor Water Park and Anakeesta are not to be missed. Visit our Pigeon Forge travel guide
Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308

What's nearby

  • A historic water wheel and mill buildings by a river.
    Old Mill
    11 min walk - 0.9 km
  • A sign for Patriot Park in the City of Pigeon Forge.
    Patriot Park
    11 min walk - 0.9 km
  • The LeConte Center building with a green roof and a sign indicating it is the Department of Tourism at Pigeon Forge.
    LeConte Center at Pigeon Forge
    14 min walk - 1.2 km
  • A Ferris wheel, a water fountain, and a building with a sign that reads "Ole Smoky Moonshine".
    Island at Pigeon Forge
    3 min drive - 2.1 km
  • Xtreme Racing Center
    3 min walk - 0.3 km

Getting around

  • McGhee Tyson Airport (TYS)
    54 min drive

Restaurants

  • Old Mill Restaurant
    13 min walk
  • Margaritaville
    3 min drive
  • McDonald's
    16 min walk
  • JT Hannah's Kitchen
    3 min walk
  • Golden Corral
    19 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

  • Hotel remodeled in 2023 and located near LeConte Center at Pigeon Forge
  • Close to Old Mill and Island at Pigeon Forge, Surestay Plus By Best Western Pigeon Forge provides free full breakfast, a 24-hour business center, and more. Guests can connect to free WiFi in public areas.
  • You'll also find perks like:
    • Free self parking
    • A 24-hour front desk, a vending machine, and smoke-free premises
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 65 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like desk chairs and WiFi. Guest reviews highly rate the clean rooms at the property.
  • More amenities include:
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with cable channels
    • Microwaves, coffee/tea makers, and heating

Similar properties

Desk, laptop workspace, blackout drapes, iron/ironing board
Red Roof Inn & Suites Pigeon Forge - Parkway
Downtown Pigeon Forge
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
7.4 out of 10, Good, 1,245 reviews
The price is P3,156
P3,543 total
includes taxes & fees
Jul 7 - Jul 8
Red Roof Inn & Suites Pigeon Forge - Parkway
Compare similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per day
Welcoming dogs and cats only
3 total (up to 160 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per day
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Surestay Plus By Best Western Pigeon Forge pet-friendly?

Yes, this property allows cats and dogs (limit 3 total) with a maximum weight of up to 160 lbs per pet. There's a fee of USD 20 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of Jul 1, 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on Jul 20, 2026 start from P3,866, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Early check-in is available for a fee of USD 25.00 (subject to availability). After-hours check-in is not available.

What time is check-out at Surestay Plus By Best Western Pigeon Forge?

Check-out is at 11:00 AM. Late check-out is available for USD 25.00 (subject to availability).

Where is Surestay Plus By Best Western Pigeon Forge located?

Located in Downtown Pigeon Forge, this hotel is within a 15-minute walk of Xtreme Racing Center, LeConte Center at Pigeon Forge, and Old Mill. Island at Pigeon Forge and Titanic Museum are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Surestay Plus By Best Western Pigeon Forge Reviews

8.2

Very Good

8.4

Cleanliness

7.8

Amenities

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 646 out of 1269 reviews
Rating 8 - Good. 322 out of 1269 reviews
Rating 6 - Okay. 157 out of 1269 reviews
Rating 4 - Poor. 63 out of 1269 reviews
Rating 2 - Terrible. 81 out of 1269 reviews

Reviews

Verified

10/10 Excellent

paulette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a good breakfast.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the beds were comfortable. Will stay there again when we are in town
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service
Nice price and clean place
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness
Clean room, great for the price to be able to wnjoy Dollywood the next day.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities
Nice clean room good breakfast alot to watch on TV and dog friendly was a plus
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

amanda

Liked: Cleanliness, property conditions & facilities
Room clean, staff amazing great stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location and stay
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Gary

Liked: Staff & service, amenities, property conditions & facilities
The room was clean and spotless. Breakfasts was great and had different foods. Didn’t have problem with wi-fi Staff was great and very helpful.
Stayed 9 nights in Apr 2026
Verified

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities
Nice staff, clean room and great breakfast options.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great we'll definitely be staying again
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Third time staying here and always clean and comfortable and nice staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in and safe and clean and close to everything!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Nyerhee

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was close by like literally within walking distance. All of the workers were very nice. Breakfast was wonderful room was clean.! and they also had late checkout available. I’m very happy that I stayed with you guys and will be using you guys again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Room was clean and the bed was very comfy, might not be one of your higher class hotels but definitely a bang for your buck!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Ymara

Liked: Staff & service
Disliked: Amenities
Good for price, breakfast included staff very gently.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Zach

Room was clean! pretty decent location! but the breakfast was not very good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, room comfort
Staff was friendly and pets are welcome
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Fred

Disliked: Cleanliness
The one morning that we ate breakfast there it was good. The floors in our room were filthy. House keeping has a lot to be desired. We had to go ask for our towels to be replaced. The bed was very comfortable.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Alfred

Liked: Cleanliness, amenities
Clean room, good breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

linda

Liked: Cleanliness, amenities, property conditions & facilities
room was clean and comfortable. very friendly and helpful staff! will stay there again!!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. It was convenient to everything in downtown pigeon Forge. The staff was very friendly and our room had everything that we needed.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff was friendly
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Debbie

The breakfast was excellent
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are pretty nice, but rough in the details. The door did not seal the entry way properly, so you could almost stick your finger through the bottom of the door. Breakfast was nice and fresh everyday.
Stayed 5 nights in Mar 2026