Phoenix Hill Hotels near Louisville

"Your staff was very knowledgeable and helpful"

"Clean room, a little tight for 3 of us. Beds were comfortable. Lots of noise in the hallways!"

"Breakfast was great--, staff needed to clean rooms more often"

"Great hotel and property. Would highly recommend it. Great old world charm. "

"Have to pay for parking and our room was not the cleanest "

"Room was clean , friendly staff."

"My room did not get serviced for 3 straight days after the manager assured me it would be done the second day. "

"Yes"

"The towels, sheets, mattresses and pillows are new and well maintained. The view from the window in the rooms of the A wing facing the lake is beautiful. The floors were dirty on all the corners of the room and the first room we were offered had the door broken into and it wouldn’t lock. Staff was helpful to immediately relocate us, but for a family with kids already tired from the road, it really bothered me. The carpet was dirty and stained socks, shoes or flip flops are a must everywhere. The breakfast is not included and definitely not worth at all what we had to pay for. No variety of items, the bakery items were stale and old and what was supposedly prepared in the kitchen was hard and had no flavor. The hot items were cold and tasted like previous day food. The hotel as a whole is dated and it has this dirty look everywhere, it was probably really nice in the 90’s (?) but now it’s just running on fumes. The pictures look a lot better than what it really is. Kids enjoyed the pool, chlorine concentrations were quite high given the smell. If we go back to Louisville I’m definitely staying elsewhere."