Penycae Hotels

"Its a lovely hotel thestaff are great as well The room was very good plus the 🏋️‍♂️ and sauna where so clean Can't wait to go back again soon"

"my second stay at the Mercure, and it was even better than the first! The rooms are consistently spotless, The pool area is fantastic super clean, with plenty of space to relax. And the hot tub? Absolutely perfect after a long day the staff were incredibly friendly The room was spotless and so comfy Everything felt really modern and well-maintained, which made my stay feel extra special. Seriously, between the amazing pool and hot tub, and the fantastic location I can't recommend it enough if you're looking for a relaxing and convenient getaway!"

"Food orders , Breakfast and dinner food wasn’t the best Breakfast was 4 out of 10 and my meal at dinner was Disappointing brought me the wrong meal first the had to wait and when it came for what I payed it was not good "

"The staff are a mix of fabulous and awful - some were so helpful and efficient and could not do enough but others were rather rude and snappy. The whole place needs a bit of TLC - wonderful beautiful building with some fabulous public rooms, statues and artwork but needs a good clean for example cobwebs and dust everywhere, chipped and peeling paint. The outside area is filthy - get a jetwash and clean it down - cushions on outside furniture yuck. The outside area in the second building near the function room had about 20 bags of dog poo in a bird bath and against a wall - no idea why but bit off putting to sit near. Bed was really comfortable and clean but lots cobwebs around windows and in wardrobe, coffee stains down the wall, two bulbs out in room, paper peeling off wall in big area. Breakfast was okay - very clean and tidy and cooked food looked great - the other areas ie fruit, cereals and bread/pastries not so great. Food from bar and restaurant was lovely and drinks were great - bar area really nice and great staff. This place could be fabulous but the manager/owners need to go and stay like a guest to see the issues - go round the hotel with a customer's eye and silly faults could be fixed. I would not stay here again as there are so many other options in Chester - real shame would love to see this hotel at its best."

"Excellent hotel. Comfortable rooms and good gym. "

"Very good value....friendly and efficient. "

"Great location, good facilities. Parking not easily accessible for those with walking difficulties- we were so lucky to get the only disabled bay. Staff were the most amazing attentive people we’ve met in a long time - can’t wait to return!! Even the housekeepers knew who we were - best hotel experIence ever!"

"Lovely clean room....All the staff were so friendly....the breakfast was delicious too...will definitely stay again.... Thankyou..."

"Clean room lovely shower comfy bed "