Pentrebach Hotels

"Spotless great breakdown "

"This was our second stay and we love the hotel. But last night we had no hot water. Cold shower only"

"Perfect location next to the train station and in the city centre"

"No one let themself into my room this time which I guess is an improvement. Still only a single desk chair per room which is pathetic in a room for 2 people, this week I bought a camping chair with me so I had somewhere to sit comfortably. Place is far too busy with day trippers to facilities making the public areas deeply unattractive to me and not at all restful, plus all the noise from M4 - better double glazing needed. Missed opportunity with outdoor access, only area is small terrace on a north facing wall so too cold. Could easily put some tables and benches around the site for customers but you probably want them near the refreshments so that they spend their money. Overall I think you offer very poor value for money."

"I would say this hotel is great"

"Yes fresh but not hot, plenty of choice, the pancake machine was a hit"

"Food is always fresh and well stocked,staff are always friendly day or night. It will be nice when the amenities are up and running "

"Room was disgusting bathroom was dirty in particular the toilet seat had faeces on it and still in the toilet. Bath tub had hair. Bath towels had yellow stains. "

"Great breakfast, our room was clean but looked a little tired with a stained carpet and was booked for 3 people but only 2 cups/glasses provided. Air con could do with going lower than 18 it was so hot in there! Also lift from car park not working not great with lots of luggage, and would be really helpful to have better directions to parking on your website as it was really tricky to find. I ended up calling and listened to the automated message with gave clearer instructions on parking and a postcode that worked in my sat nav."