Paloma Paseo Hotels near Phoenix

"Our stay at the Crowne Plaza Phoenix Airport - PHX by IHG was terrible. We were charged for parking and breakfast which we did not expect to based on our reservation and previous visits. There was construction going on in rooms around us and the water was turned off of several hours. But the worst thing was that we were embarrassingly accused of smoking, which we absolutely did not do, and charged an exorbitant fee of $250 dollars. When we talked with the staff about that they were very rude and combative. We will never stay there again nor at any other IHG facility. Note: there were other staff members that we interfaced with who were very polite and helpful. BTW the dates shown in the photo at the left is incorrect. Our stay was from Sun., Mar 08 - Tue., Mar 10."

"When we pulled out the sofa bed, it was covered in popcorn and chocolate, indicating it clearly hadn't been cleaned in some time. When we inquired about it, the front desk said that the cleaning staff had gone home already, and therefore nothing could be done. It felt like there was no effort to remedy the situation. "

"It was a great experience!"

"Yes"

"Clean and staff were very helpful!"

"Location was close to airport but farther away from downtown. Room was clean and comfortable. Carpets could stand to be updated or removed. Our bathroom shower door would not completely close so the water was everywhere on the floor. Parking was easy and plenty of room. Staff was excellent. "

"Pool was overcrowded with kids with $15 day passes. Food and drinks at pool were way overpriced. No adult pool. No music at pools. Not much for restaurant choices. Room was fine. Bed was comfortable. "

"The resort is beautiful, well kept grounds. The pool areas are nice. It seems like you need to get to the pool early! Towels are out on chairs by 8:00 am and we could never get a chair at the main pool. Friendly staff and clean rooms. Would stay here again. "

"Place was great. Food. Surroundings. Staff. Dog friendly ❤️"