Palayan City Hotels

"I was double charge by the front desk. I showed her that i got a reservation from expedia but she charge me 67$. I made mistakes to book in tarlac for $50. They told me to cancel the double charge but they cancel the 50$ i paid in tarlac instead of cancelling the $67. I hope they can fix this error."

"Breakfast was 8 out of 10 with very good desserts. Pool very clean and the staff were there whenever I needed anything. 4th time staying there and will always go back."

"The room is so dirty, the pool is so disgusting. The environment is so dirty 👎👎👎👎"

"Staff is good. Overall not too bad "

"Do not stay at this property. The photos are outdated and very misleading. Upon arrival, the building looked abandoned and unsettling. The room we were initially assigned was not safe or suitable for sleeping—there were many mosquitoes, and the bathroom was unsanitary. We requested a room transfer and were asked to pay additional money. Even after transferring, the new room still had mosquitoes. Both my child and I ended up with numerous mosquito bites. The staff also required a deposit to receive the room key, but this deposit was never returned at checkout. The staff claimed there was a PHP 400 rate difference but did not provide any receipt. We were two adults and one child, yet we were only provided with one old towel and a blanket that was extremely thin and almost torn. The lack of basic amenities was unacceptable. Because the booking was non-refundable and we had nowhere else to go at the time, we had no choice but to stay. The experience was extremely stressful and unpleasant for my family. Additionally, the property is located near a main road, and traffic noise can be clearly heard inside the room. This was a terrible experience overall, and I strongly believe this property should not be listed on your booking platform. "

"Very clean & excellent accomodation the host is very helpful & very nice. I will highly recommend the place 😍"

"Very disappointing stay here. Hotel met our expectations, however this service level doesn’t match at all. Our food order was wrong when order room service. They just drop the food without any confirmation. Our bathroom on the first day got clogged, and had someone come in to unclog it. This happened on the first day. On the last day they wanted us out at exactly 10 am. The room cleaners came at 945 am to tell us to get out. In all my stats, I have never experience this at any hotel. At 10 am they came back with another person telling us that we need to leave the room, we told them we are waiting for our yo pick us up. From a service standpoint I find this very rude on there part. Our ride arrive at 10:15 am. It’s funny the hotel employed Ed couldn’t spare 15 mins for our comfort to wait in the room. From this point forward I will stay irvrevvomnend this hotel or its chain as their employees represent brand of this hotel for our experience of customer service to be wcpected. Management will need to retrain staff, to better needs their guest needs here . "

"Such a wonderful stay! All the staff were very welcoming, polite & helpful. The room was spacious and clean with an air conditioner that worked well. The onsite restaurant called ASH was so delicious & such big portions. The food here was probably one of the best meals we ate during our visit to the Philippines. Thank you for such a great experience!"

"Is good place to stay very clean .i recommend. "