Ozumba de Alzate Hotels

"Todo muy bien el trato del personal, la limpieza. Lo único que faltó es la comida que preparan ahí para cerrar con broche de oro. Solo una observación falta un bote de basura extra."

"El secreto mejor guardado de Amatlán. El lugar es bellísimo, David te atiende de forma increíble y no quieres salir de ahí nunca"

"Todo muy bien "

"Very peaceful. Clean, great food!"

"Si, está tranquilo y bonito "

"“We understand your concerns but we have work to do” is what we were told when we noticed and heard that the roof above our room was being renovated. The banging was so hard, stuff were falling off the surfaces in the rooms. Then he followed up that “the construction is only from 10 am until 6 pm!” After many hours of waiting, we were moved to another room"

"The place is beautiful. Service can improve a lot in speed and quality. The people working at the hotel are very nice, but they are clearly short on staff and that has an impact in the speed it takes to get served on food and drinks. Contemplating that this a hotel that has no nearby restaurants, and they expect to purchase everything from them, this is an area they need to improve a lot to make it worth it to return. "

"From an American…,if you don’t speak Spanish this is not for you. Staff laughed at my son who wanted to do the zipline because he couldn’t understand them and for adults to make fun of a child is the reason they got a low rating. Property is huge and great for kids. Lemurs, tiger, petting zoo, ziplining, bike riding, archery, etc it will keep you busy! Lastly, if you’re a person of color you’ll experience some racism from locals and staff in Amecameca. Stay in tourists areas if you don’t want to see how locals live. It’s about an hour away from major airport anyway and the driving in Mexico is lawless.the women at front desk were helpful and spoke English and overall a good stay for the kids and they do keep the property and pools clean! "

"Not really"