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ANA InterContinental Beppu Resort & Spa by IHG

5.0 star property
Natural beauty surrounds visitors at this resort where the outdoor pool with cabanas, mineral hot spring, and rejuvenating treatments await

Choose dates to view prices

Travelers find serenity at ANA InterContinental Beppu Resort & Spa, an IHG Hotel. The property features a mineral hot spring and sauna for ultimate relaxation. Guests can enjoy soothing massages and sample local cuisine at either of the two on-site restaurants.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
The current price is P26,001
P32,891 total
Apr 5 - Apr 6

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Classic Room

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • Mountain view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed, City View (Beppu City View)

City view

Classic Room, 1 King Bed, City View (Beppu City View)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Club Lounge Access (Private Onsen)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 2 Double Beds, Club Lounge Access (Private Onsen)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, City View (Beppu City View)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 2 Double Beds, City View (Beppu City View)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access (Private Onsen)

View from room

Suite, 1 Bedroom, Club Lounge Access (Private Onsen)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • Ocean view
  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 2 Double Beds

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • Mountain view
  • 62 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Panorama)

Premium bedding, down comforters, memory foam beds, free minibar items

Room, 2 Double Beds (Panorama)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • Ocean view
  • 145 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds (Panorama)

Premium bedding, down comforters, memory foam beds, free minibar items

Premium Room, 2 Double Beds (Panorama)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • Ocean view
  • 212 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access (Outdoor Hot Tub)

View from room

Suite, 1 Bedroom, Club Lounge Access (Outdoor Hot Tub)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • City view
  • 96 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room (Upgraded)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room (Upgraded)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Club Lounge Access (Private Onsen)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 1 King Bed, Club Lounge Access (Private Onsen)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View (Beppu City View, Top Floor)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 1 King Bed, City View (Beppu City View, Top Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Club Lounge Access (Beppu City View)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 2 Double Beds, Club Lounge Access (Beppu City View)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, City View (Beppu City View, Top Floor)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 2 Double Beds, City View (Beppu City View, Top Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite

Premium bedding, down comforters, memory foam beds, free minibar items

Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • Partial ocean view
  • 85 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
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About the neighborhood

Located in Beppu, ANA InterContinental Beppu Resort & Spa by IHG is near theme parks and in the mountains. The area's natural beauty can be seen at Hells of Beppu and Kinrin Lake, while Beppu Tower and Kijima Kogen Park are popular area attractions. Don't miss out on a visit to Umitamago. Visit our Beppu travel guide
Map
499-18 Oaza Kannawa, Beppu, Oita, 874-0000

What's nearby

  • Beppu no Jigoku - Beppu's hells in Japan
    Hells of Beppu
    19 min walk - 1.6 km
  • 0_e8d81029-0963-4bb4-9b6b-15cc948bce1f_raw
    Sea Hell Hot Springs
    4 min drive - 2.2 km
  • Myoban Onsen
    1 min walk - 0.2 km
  • Boiling Hell Hot Springs
    3 min drive - 1.9 km
  • Hyotan Hot Spring
    5 min drive - 2.6 km

Getting around

  • Kamegawa Station
    19 min drive
  • Beppu Station
    23 min drive
  • Oita Airport (OIT)
    46 min drive

Restaurants

  • Cafeteria Umi
    4 min drive
  • 極楽饅頭
    5 min drive
  • 地獄蒸し工房鉄輪
    5 min drive
  • 岡本屋売店
    11 min walk
  • はま寿司別府店
    5 min drive

About this property

ANA InterContinental Beppu Resort & Spa by IHG

Luxury hotel near Hells of Beppu
Located close to Beppu Tower and Takegawara Onsen, ANA InterContinental Beppu Resort & Spa by IHG provides a poolside bar, an indoor mineral hot spring (onsen), and a coffee shop/cafe. For some rest and relaxation, visit the 2 hot springs or sauna, and indulge in a massage. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and local and international cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool along with cabanas, sun loungers, and pool umbrellas
  • Free self parking, valet parking, and extended parking
  • Buffet breakfast (surcharge), free train station pick-up, and hot springs on site
  • Express check-out, free newspapers, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff
Room features
All 89 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and separate dining areas.
More conveniences in all rooms include:
  • Memory foam beds, down comforters, and free cribs/infant beds
  • Rainfall showers, deep soaking tubs, and toilets with electronic bidets
  • Wardrobes/closets, balconies, and separate dining areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 10:30 AM to 5:00 PM
  • Train station shuttle on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 5,500 for adults and JPY 2,750 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Atelier
  • Elements
  • Lounge
  • 豊後前 霧翠

Things to do

  • 2 hot springs
  • 24-hour gym
  • Books
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In the mountains
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 hot springs
  • 3 treatment rooms
  • Couples treatment rooms
  • Hot springs open from 5:00 AM - midnight
  • Hot springs water temperature - 108 ºF
  • Hot tub
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2019
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Geta (wooden sandals)
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from April 13 2026 to April 17 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 12000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 5500 for adults and JPY 2750 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 12000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 7:00 PM
Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 17 years old are not allowed in the fitness facility
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Intercontinental Beppu Resort
Hotel ANA InterContinental Beppu Resort & Spa Beppu
Beppu ANA InterContinental Beppu Resort & Spa Hotel
Hotel ANA InterContinental Beppu Resort & Spa
ANA InterContinental Beppu Resort & Spa Beppu
ANA InterContinental Beppu Resort
ANA InterContinental Beppu
Intercontinental Beppu Resort Spa
ANA InterContinental Resort
ANA InterContinental
Ana Intercontinental Beppu &
ANA InterContinental Beppu Resort Spa
ANA InterContinental Beppu Resort Spa an IHG Hotel
ANA InterContinental Beppu Resort & Spa by IHG Hotel
ANA InterContinental Beppu Resort & Spa by IHG Beppu
ANA InterContinental Beppu Resort & Spa by IHG Hotel Beppu

Frequently asked questions

Does ANA InterContinental Beppu Resort & Spa by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–7:00 PM. The pool will be unavailable from April 13 2026 to April 17 2026 (dates subject to change).

How much does it cost to stay at ANA InterContinental Beppu Resort & Spa by IHG?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at ANA InterContinental Beppu Resort & Spa by IHG on Apr 5, 2026 start from P26,001, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is ANA InterContinental Beppu Resort & Spa by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at ANA InterContinental Beppu Resort & Spa by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at ANA InterContinental Beppu Resort & Spa by IHG?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is ANA InterContinental Beppu Resort & Spa by IHG located?

Situated in the mountains, this luxury hotel is 1.5 mi (2.4 km) from Hells of Beppu and within 6 mi (10 km) of Beppu Tower and Takegawara Onsen. Kijima Kogen Park and Umitamago are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ANA InterContinental Beppu Resort & Spa by IHG Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 176 out of 233 reviews
Rating 8 - Good. 40 out of 233 reviews
Rating 6 - Okay. 8 out of 233 reviews
Rating 4 - Poor. 5 out of 233 reviews
Rating 2 - Terrible. 4 out of 233 reviews

Reviews

8/10 Good

Chui Wah Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well situated with a nice view of all the hot springs and the bay. It also has nice facility. However it’s a bit pricy.
Stayed 2 nights in Nov 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities were great!!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Robert J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to enjoy the hills and geotherrmal sites around Beppu. This is a beautiful resort with wonderful facilities and exceedingly helpful staff.
Stayed 3 nights in May 2025

10/10 Excellent

Antonius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views of the surrounding nature, quality of the hotel design, materials and construction.
Stayed 3 nights in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is expensive but worth it. Our breakfast was amazing, the pool and hot tub spotless, and the room/bathroom/balcony very clean and comfortable. The hotel is in a beautiful location on the hill and was a treat to be at for our four nights! Also, it is a good location for some sightseeing such as the seven hells.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jeong sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best view

Clean onset, perfect service, impressive view, wide room, normal breakfast.
Stayed 2 nights in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing 5 star experience

This was the best hotel experience ever. All the staff was amazing and spoke every language that we needed.
Stayed 1 night in Mar 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service! Beautiful room with private onsen! Best hotel by far in Beppu!
Stayed 2 nights in Jun 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk through the door you realise this hotel will be amazing The staff and the exquisite decor confirmed our first impression Everyone went out of their way to provide extra service to suit are needs Over the last 50 years of extensive travel, this is the first hotel we would actually return to
Stayed 6 nights in Jun 2024

10/10 Excellent

Hung Tak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff’s attention to every detail.
Stayed 2 nights in Nov 2023

10/10 Excellent

Yuk Shan

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience. Nice staff and caring service. Spacious and clean room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kyungmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best part of Beppu

Resort was amazing with great onsen. We stayed in all through our stay because of snow and it was so nice and cozy. French restaurant within the hotel was also superb. When we were leaving- we had to put on snowchains because of the snow and it was such a hard work and the staff (Takahashi and few other staff were there for us) was so helpful and put them on our tires for us. Also I left my novel in the room and they are shipping it back to me for free and i am very grateful. Thank you so much for the amazing experience.
Stayed 1 night in Feb 2025

10/10 Excellent

CHOONG MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visited for two nights and three days to celebrate our daughter’s second birthday. I’d like to express my sincere gratitude to each and every staff member for their exceptional kindness and hospitality. Thanks to all of you, we were able to create truly special memories for our daughter, who has just turned 24 months old. Everything—from the cleanliness of our room, the quality of food and beverage outlets, to the pool and onsen—was outstanding. I would gladly give a perfect score for all the facilities and services. Special thanks to Faye for assisting with our check-in, and to Takamura and Oishi (apologies if I’ve misspelled your names) for helping us make a restaurant reservation in Beppu city. I’m also thankful to the staff who kindly assisted with check-out and valet service around 11 a.m. on the 19th. While I may not remember every name, please know that we truly appreciated everyone’s efforts. As a five-star hotel, the facilities and services were, of course, excellent—but what made our stay truly unforgettable was the warm and genuine hospitality of the staff. My wife, daughter, and I were able to enjoy a wonderful, happy holiday thanks to all of you.
Stayed 2 nights in Jun 2025

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay except for one issue

It was amazing, we had a great time and the room was beautiful with a great view. We encountered one problem. After using the onsen facilities including the dry sauna, the next day, the rooms were swapped. The women's room became the men's and the men's room became the women's room. The steam room in the men's room was out of order which was disappointing. We went to this hotel for the their onsen (hot springs) facilities, I wish we were told in advance that the steam room was out of order. We did not enjoy all of the facilities especially after paying such a high price for the room.
Stayed 1 night in Dec 2024

4/10 Poor

Iko

Disliked: Staff & service, amenities, property conditions & facilities
As a 5 stars hotel entitled with “Intercontinental” and under “IHG Group” they should be thankful to all international staffs who willing to work at this hotel. They had presented hospitality and deserved to be complimented. I was bringing my best hope and expectation to book this hotel. I had much appreciated the check-in staffs who had upgraded a city view room for our stay however the cleanliness was terrible, full of dirty marks on carpet, dirty sheet cover made me and my parents got itchy after seat on bed…the housekeeping after the second day didn’t tidy up and stocked back the room well.. I am so thankful to all international staffs from doormen, concierge and FOH although I can’t pronounce their name properly i was sorry, I do believe they need more training about their service attitude for local staffs if this hotel would love to stay their market customers. The breakfast they have which is so basic and nothing have to be surprising, I will rather spend these price to local hotel instead but will never recommend or return.
Stayed 2 nights in Jun 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Pinnacle of Private Onsen Resorts

Our stay at this resort was immaculate. Upon arriving at the hotel, staff promptly came out to take our luggage to our room and chauffer our car to a separate parking lot, all included in our stay. I decided to splurge here for me and my girlfriends anniversary and it was worth every single penny! Everything from the impeccable service to the beautiful interior and lobby was spotless and breathtaking. Instead of checking in and out at a front lobby near the entrance, guests are ushered into a separate lounge provided with refreshments. The staff assigned to us was professional and yet friendly and down-to-earth, assuaging the initial discomfort me and my girlfriend had at being unaccustomed to such high-class service. Soon we were in a pampered and relaxed mood, as expected of such a high class resort combined with Japan's famous hospitality omotenashi. Soon we were brought to our suite, which was absolutely incredible. The interior was spotless, the bathroom spacious and beautiful. The bed was comfortable and the amenities were perfect, everything from the surround sound in every part of the room to the dimmable lighting. Last but not least, the view from the balcony overlooking the Beppu coast was a priceless sight we will never forget, especially when combined with our heavenly private onsen bath. I will most certainly be back one day to relive this 5 star experience. Look no further for the pinnacle of private onsen resort relaxation than this hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

JUNKYU

Liked: Cleanliness, amenities
What an awesome staying!
Stayed 2 nights in Oct 2025

10/10 Excellent

Ying-Keung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and food.
Stayed 3 nights in Sep 2025

10/10 Excellent

kin man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are very polite and helpfully , the swimming is good with the nice view of Beppu , and the breakfast have plenty of choice
Stayed 2 nights in Sep 2025

10/10 Excellent

HO MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Stayed 1 night in Oct 2025

10/10 Excellent

yu sin eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Masatami

Liked: Cleanliness, staff & service, property conditions & facilities
Love 2 go again
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! The rooms, property and staff are top notch! If you want a truly memorable experience, from beautifully designed rooms to incredible service - this hotel is a dream!
Stayed 4 nights in Jan 2023

10/10 Excellent

choey

Liked: Cleanliness, property conditions & facilities, room comfort

Ana intercontinental beppu

View was amazing Room was very clean and quality of furnishes top notch Service was great Breakfast selection very good
Stayed 2 nights in Nov 2022

10/10 Excellent

TOMOMASA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 2 nights in Oct 2024