Skip to Main Content.
List your propertySupportTrips
Member discount illustration
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Learn about Expedia Rewards
Feedback

SureStay Hotel by Best Western Castro Valley

2.5 star property
Hotel in Castro Valley with free breakfast and a 24-hour front desk

Choose dates to view prices

SureStay Hotel by Best Western Castro Valley sits right on the Strip, making it an ideal base for exploration. Guests start their day with free breakfast, connect with in-room WiFi, and appreciate the security of a 24-hour front desk with helpful staff always available.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi
The current price is P5,837
P6,420 total
includes taxes & fees
Nov 24 - Nov 25

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(28 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

You may also like

Ad
Exterior

DoubleTree by Hilton Hotel Berkeley Marina

Berkeley
  • Pool
  • Hot Tub
  • Pet friendly
  • Free WiFi
8.2 out of 10, Very Good, 3,715 reviews
The price is P8,213
P9,460 total
includes taxes & fees
Nov 16 - Nov 17
DoubleTree by Hilton Hotel Berkeley Marina
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552

What's nearby

  • California State University East Bay - 7 min drive - 4.7 km
  • East Bay Regional Park District - 8 min drive - 13.8 km
  • Stoneridge Shopping Center - 9 min drive - 14.3 km
  • Oakland Zoo - 10 min drive - 14.9 km
  • Oakland Arena - 11 min drive - 20.2 km

Getting around

  • Castro Valley Station - 5 min drive
  • Pleasanton Station - 15 min drive
  • Oakland Intl. Airport (OAK) - 20 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪i-Tea - ‬3 min drive
  • ‪Café Rumi - ‬3 min drive
  • ‪Peet's Coffee & Tea - ‬3 min drive
  • ‪JP's Family Restaurant & Sports Lounge - ‬3 min drive

About this property

SureStay Hotel by Best Western Castro Valley

Hotel near the airport
SureStay Hotel by Best Western Castro Valley provides free breakfast and more. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • A vending machine and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at SureStay Hotel by Best Western Castro Valley offer comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch LED TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

Similar properties

Outdoor pool

The Marina Inn on San Francisco Bay

  • Pool
  • Hot Tub
  • Breakfast included
  • Free airport shuttle
8.6 out of 10, Excellent, 2,232 reviews
The Marina Inn on San Francisco Bay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

Is SureStay Hotel by Best Western Castro Valley pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at SureStay Hotel by Best Western Castro Valley?

As of Nov 11, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Castro Valley on Nov 24, 2025 start from P 5,836.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Castro Valley?

Check-in start time: 3 PM; Check-in end time: 5:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western Castro Valley?

Check-out is at 11:00 AM.

Where is SureStay Hotel by Best Western Castro Valley located?

Situated near the airport, this hotel is within 3 mi (5 km) of Sulphur Creek Nature Center, Hayward Japanese Gardens, and Lone Tree Cemetery. Cinemark Century at Hayward and Golden Tee Golfland are also within 3 mi (5 km). Castro Valley Station is 29 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 250 out of 753 reviews
Rating 8 - Good. 292 out of 753 reviews
Rating 6 - Okay. 109 out of 753 reviews
Rating 4 - Poor. 56 out of 753 reviews
Rating 2 - Terrible. 46 out of 753 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Taura

Horrible
Stayed 1 night in Nov 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were welcoming and friendly! There’s a Safeway and some restaurants directly across the street within walking distance which was nice. I did not have a vehicle during my stay, so that was really convenient! I didn’t venture further down the street because I was there for just one night, but I think there may have been some more restaurants. Good sidewalks & traffic lights to keep you safe if you have to hoof it!
Stayed 1 night in Sep 2025

6/10 Okay

Ralph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room has smell of smoke
Stayed 1 night in Aug 2025

8/10 Good

Jan

Liked: Cleanliness
There is a shopping center across the street with a few easy eating options (we chose Panda Express). There was a good frozen yogurt option for dessert. If you want to "fend for yourself", there is a large Safeway Supermarket with lots to choose from. The slow check-in was due to an illness in the primary front desk person so I am assuming it was temporary. The staff was friendly and when we needed help with the TV, they responded quickly. Clean, neat accommodations which fit our needs and a good quality bed.
Stayed 1 night in Jul 2025

8/10 Good

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stop for one night outside the bay area. Comfortably bed and plenty of breakfast.
Stayed 1 night in Oct 2024

10/10 Excellent

Wei-Chieh

Liked: Cleanliness, staff & service, property conditions & facilities
Better than the photos. Room was clean and spotless!
Stayed 1 night in Feb 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice in a bad area.
Stayed 1 night in Mar 2025

10/10 Excellent

stalin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son attends UC Berkeley and we visited him for Parent’s Weekend and Homecoming. This hotel is 25 minutes away from Berkeley nestled in Castro Valley, a nice, safe and quiet town. The hotel manager and staff are welcoming and very friendly. I recommend this hotel.
Stayed 2 nights in Oct 2024

2/10 Terrible

Shauna

Disliked: Cleanliness, amenities, property conditions & facilities
I was accused of smoking marijuana in the hotel room which I never did smoke any marijuana in the hotel room also due to my son both my kids actually have chronic asthma I smoke away from them and my card is repeatedly charged I've been there two weeks plus they clearly see me smoking outside all of a sudden I'm moving to my place today and you guys want to be weird. Why wait now, maids have horrible attitude the front desk reeks and smells like nothing but cigarettes and smoke they're always lacking on towels and have an attitude if I ask for a new set for a new day like they expect me to use the dirty ones never want to give me a washcloth like I'm supposed to use my hand I clean the room I take out my own trash all I ask is for towels and this is what I have to go through horrible will never go back but yet you have meth heads and prostitutes running all through the hotel day and night and I'm the one that gets problems and I'm a single mother with kids doing nothing not even there half the time once again horrible stay and I will never do it again
Stayed 1 night in Nov 2025

6/10 Okay

Josue

Disliked: Cleanliness
Room was not cleaned found trash left behing by previous visits i assume. Smoke detector was cover with a shower cap. Found electronic vapor cartridge trash around on of the beds. Futon bed when opened had some trash/ debris. On last day my wife found some blood splash on one of the door frames.
Stayed 2 nights in Jul 2025

2/10 Terrible

Yooshin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room condition is bad.

The room condition is bad.
Stayed 1 night in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple motel in a great neighborhood. The front desk was nice and quickly checked me in. Although outdated, the room was clean and did not smell.
Stayed 1 night in May 2024

10/10 Excellent

GWENITA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Receptionist, Safe, and Clean.
Stayed 1 night in Mar 2023

8/10 Good

MELVYN

Liked: Cleanliness, staff & service
Quiet place, close to grocery stores and restaurant. Easy access to the freeway.
Stayed 1 night in Aug 2022

8/10 Good

MELVYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist is friendly.
Stayed 2 nights in Nov 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Busy business

This was a great location for me to stay at during a business trip. It felt safe and the parking lot was well lit. I was able to see my vehicle from my room which made me feel more comfortable as well.
Stayed 1 night in Apr 2024

8/10 Good

LouJean

Liked: Amenities
Quiet. Close to services Clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 3 nights in Oct 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Sep 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in May 2022

6/10 Okay

paul

Liked: Cleanliness, staff & service
All could be better
Stayed 1 night in Sep 2022

2/10 Terrible

Xuejian

Disliked: Cleanliness, amenities, property conditions & facilities
the towel is even dirty and bloody on it. never will go again
Stayed 2 nights in Jan 2024

2/10 Terrible

Shawn

Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible hotel!

Dirty. Stains on pillow cases, cigarette burns on bed comforter. Mold in shower. Stains on wall near toilet! Hair on towels. Uncomfortable bed. I left after 1 night it was so bad. Hotel refused to refund me for my 2nd night. Rude staff. Don’t stay here!
Stayed 2 nights in Dec 2024

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service all around
Stayed 2 nights in Mar 2024

8/10 Good

Olivia A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honest review

The room was well equipped with a larger fridge, microwave, small table, large bathroom counter. Bed was rather firm but I did sleep well. The pillows were descent too. Our neighbors were playing music, not too loud but it was tough to sleep, but at 11 it went quiet, no other noise. So we were super grateful.
Stayed 1 night in Sep 2023