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"Great customer service "

"A holiday. 6 nights. We were upgrade on arrival, the staff were very friendly & Helpful. The room was clean & very comfortable with all the amenities you would expect. There was plenty of hanging & draw space as well as room for cosmetics & toiletries In the bathroom. We enjoyed our stay & would definitely recommend. "

"The room and bathroom were both spacious with high ceilings. Great view on the lake side. "

"Great stay!"

"We were really happy with our experience at the Palmer House. The room was really nice and the hotel was in walking distance to Millennium Park, Grant Park, shopping, etc. We were dining and a manager came up just to say hi and find out if we were happy (we were). He started talking about how Palmer House invented the brownie and gave us brownies to try (delicious!). This was Lollapalooza weekend and he clearly had a lot to do - he still took the time to give individual attention. Very impressed with the service. The Lockwood Room is also gorgeous. It’s a great place to grab drinks. (And for coffee addicts like me, there is Starbucks on the property.) Very happy with our experience - perfect from start to finish. We will be staying here again. "

"I like the place"

"Close to the train"

"Great view"

"Nice clean hotel, good location. "