"No-frills hotel. There is always staff onsite willing to help no matter the time. The lobby is always kept clean and organized. Housekeeping is very respectful and will tidy up your room on the daily unless you specify otherwise. Some of the light fixtures in our room did not work but we didn’t mind. Only issue was the fire alarm blaring for about half an hour at 5 in the morning. The alarm PA system kept announcing to stay in our rooms despite the fire brigade showing up. Seems to have been a false alarm but we never got an explanation."
"The staff at the front desk was above and beyond!! I was very stressed and they made me feel right at home and helped me out, even with all my crazy questions! Everyone was very friendly and we were always greeted with a smile:)"
"According to our reservation, we were supposed to have received a free bottle of wine with our Hotels.com membership. We did not receive a bottle of wine, nor were we told anything about it."