Monte Llano Hotels

"The property was under renovation when we went but we enjoyed our stay and preferred it as opposed to staying at some cheap disappointing and uncomfortable airbnb properties. The staff was friendly and helpful, pool was nice and the area was nice. We will be back. "

"So glad we chose the Hyatt Vacation Club in Hacienda del Mar, Dorado the staff was very welcoming helpful and attentive. Gorgeous property our room had everything we could need and MORE! Beautiful view from our room over looking the pool area and beach, our family we’ll definitely be back! "

"This is describes as a resort.. it is not. They share a pool area with the embassy suites next door. Everything here was a hassle.. from trying to reach the front desk, to parking, even down to getting towels. Nothing here is relaxing. The overall vibe is low-end, out dated, and loud. Not one thing here could be describes and nice, relaxing, or luxurious. We booked for 4 nights and left after 2. I didn't care about the money lost. It was worth it to leave and head east to the much nicer Hyatt Regency. Would not recommend this hotel. "

"Rooms are so clean Needs to fix the sofa bed in room 6"

"Great time"

"El personal muy amable, el desayuno muy bueno y con muy buen horario. El hotel y el área de la piscina hermosa. Las anotaciones muy descuidadas y rotas. "

"My room didn’t had a fridge as indicated. And bed was really hard "

"Great service "

"The hotel itself is clean and was fine for two days of stay. It’s located in a very busy area but you don’t hear any outside noise. The refrigerator in the room was not working. Our problem was with checkin. The woman at the front desk was less than pleasant and helpful. We waited for over an hour for our room after check in time to which she eventually informed us she could in fact give our family a readily available room this entire time. It was less than efficient on her part considering she knew we were waiting as we had to continuously ask for updates , the lobby was empty besides two other men waiting. I would say giving priority to a family of 5 should be something to consider. Our first room had a non working A/C unit. They send the engineers to fix it and they were very kind but it couldn’t be fixed. They informed the front desk but it was another 45 mins until they moved our room. We were there for two nights since our flight was cancelled. The gentleman working the front desk , bar area and technicians were incredible at helping and being super kind , we appreciate their help. The pool area is small and has lots of mosquitos at night. "