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Elcielo Hotel & Restaurant

4.0 star property
Travelers recharge with an exquisite breakfast experience or find relaxation beside a beautiful pool surrounded by greenery in this urban oasis

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Elcielo Hotel & Restaurant offers a luxurious escape in El Poblado's vibrant center. Guests enjoy the daily manager's reception on the scenic terrace, lounge by the outdoor pool, stay connected with in-room WiFi, and savor exceptional cuisine at the fine-dining restaurant.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

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  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

View all photos for Superior Double Room

Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room

9.6 out of 10
Exceptional
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Private bathroom
Separate bathtub and shower
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room

Premium bedding, in-room safe, desk, laptop workspace

Junior Double Room

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Separate bathtub and shower
Bathrobes
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

View from room

Luxury Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Located in El Poblado, a neighborhood in Medellín, Elcielo Hotel & Restaurant is in the entertainment district. El Tesoro Shopping Park and Santafé Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Poblado Park and Lleras Park. Check out an event or a game at Atanasio Giradot Stadium, and consider making time for Pueblito Paisa, a top attraction not to be missed. Visit our Medellín travel guide
Map
43c36 Cl. 7D, Medellín, Antioquia, 050022

What's nearby

  • Foto aérea del Parque de El Poblado, en la ciudad de Medellín, aparece la Iglesia de San José, Católica.
    Poblado Park
    3 min walk - 0.3 km
  • Such an impressive mall. With the heat that we struggled to adapt to in Medellin, we often found ourselves seeking out the comfort of air conditioned malls. Although, malls are not are favorite thing, this was definitely our favorite mall in Medellin. A must see, if you're in the area. #colombia #shopping #travel
    Santafé Mall
    18 min walk - 1.5 km
  • Medellín Clinic - El Poblado
    5 min walk - 0.5 km
  • Lleras Park
    8 min walk - 0.7 km
  • Oviedo Shopping Center
    13 min walk - 1.1 km

Getting around

  • Poblado Station
    10 min walk
  • Jose Maria Cordova Intl. Airport (MDE)
    37 min drive

Restaurants

  • Masaya
    3 min walk
  • La Matriarca
    2 min walk
  • Primer Piso
    1 min walk
  • Cafe Dragon
    2 min walk
  • Cuon
    3 min walk

About this property

Elcielo Hotel & Restaurant

Upscale hotel near Poblado Park
Close to Lleras Park and Santafé Mall, Elcielo Hotel & Restaurant provides a free daily manager's reception, a library, and dry cleaning/laundry services. Be sure to enjoy a meal at El Cielo, the on-site fine-dining restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • Buffet breakfast (surcharge), an elevator, and a front-desk safe
  • Coworking spaces, a 24-hour front desk, and smoke-free premises
  • Tour/ticket assistance, luggage storage, and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Elcielo Hotel & Restaurant offer comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and separate tubs/showers
  • 65-inch Smart TVs with premium channels
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: COP 95,000 for adults and COP 95,000 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Cielo

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Built in 2021
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 65-inch smart TV with premium cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 95000 for adults and COP 95000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Elcielo Hotel Restaurant
El Cielo Hotel Restaurant
Elcielo & Restaurant Medellin
Elcielo Hotel & Restaurant Hotel
Elcielo Hotel & Restaurant Medellín
Elcielo Hotel & Restaurant Hotel Medellín

Frequently asked questions

Does Elcielo Hotel & Restaurant have a pool?

Yes, this property has an outdoor pool.

Is Elcielo Hotel & Restaurant pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Elcielo Hotel & Restaurant?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Elcielo Hotel & Restaurant?

Check-out is at noon.

Where is Elcielo Hotel & Restaurant located?

Located in El Poblado, this hotel is within a 5-minute walk of Linear Park President and Poblado Park. Lleras Park and Santafé Mall are also within 1 mi (2 km). Poblado Station is 10 minutes by foot and Aguacatala Station is 28 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Elcielo Hotel & Restaurant Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.4

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 207 out of 250 reviews
Rating 8 - Good. 24 out of 250 reviews
Rating 6 - Okay. 11 out of 250 reviews
Rating 4 - Poor. 3 out of 250 reviews
Rating 2 - Terrible. 5 out of 250 reviews

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was one of the best places I have been Beautiful Food just amazing and the people are the most respectful and welcoming the staff amazing.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, five star food, great amenities
Stayed 5 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is quite amazing, clean and great staff
Stayed 1 night in Jun 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean and amazing the staff were especially David and Daniela, i cannot wait to go back!
Stayed 2 nights in Oct 2024

10/10 Excellent

Sunetra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in the heart of El Poblado. The meals at El Cielo - the restaurant in the hotel is one of the best meals I've had in my whole life. Highly recommend!!
Stayed 2 nights in Feb 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, lovely attentive staff. The breakfast that was included was delicious and better than any I've had in a long time. Would definitely recommend staying here.
Stayed 5 nights in Mar 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the room.
Stayed 5 nights in Apr 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best experience ive had in a while, everyone is super friendly, the hotel is super clean, I would definitely recommend this hotel!
Stayed 5 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great and the staff was amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff because they were so accommodating
Stayed 2 nights in Apr 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully designed hotel in a great neighbourhood. Friendly, polite staff. Excellent breakfast. Our standard room was very small (only one bedside table) so consider upgrading if you are staying for a long time.
Stayed 3 nights in Jan 2025

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
El Cielo is definitely the best hotel in Medellin and my favorite place to spend time. Best staff, quality of service, and luxury amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury at its finest! Outstanding service from check in/ during and checkout. Next level experience!
Stayed 2 nights in Feb 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service! Outstanding food!
Stayed 5 nights in Aug 2024

10/10 Excellent

Matilde

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very comfortable,the personal is very very friendly.
Stayed 4 nights in Nov 2023

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Medellin, situated in a quiet part of el poblado, walking distance to the bars/restaurants over there. The rooms are nice and modern, pool (rooftop) is great and the restaurant is sublime
Stayed 2 nights in Sep 2023

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable Anniversary Celebration

El Cielo Hotel greeted us exceptionally. The details and staff courtesy was superb.
Stayed 2 nights in May 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointment. Great amenities considering its size.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oasis in Medellín

El Cielo is an amazing place to stay. Can’t tell much on the outside but inside is a wonderful oasis. The service and room were impeccable. Truly a luxurious place to stay for a good price. The restaurant also is an experience one cannot miss.
Stayed 3 nights in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place to stay in Medellin. Exquisite. Dinner in the main restaurant was other worldly.
Stayed 3 nights in Sep 2023

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. Room and bed excellent, gorgeous. Pool and restaurant/ bar area also gorgeous. Food has been excellent. My only complaint is that the location is not close or walking distance from the dining and shopping areas of El Poblado.
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing 5 Star

Amazing location. Staff was so nice and helpful. 5 Star services. Rooms and amenities are really outstanding. The restaurants on site are very good. Super comfy beds. Food and drinks inside the rooms were all included. Great espresso bar in the Lobby is also included. Rooftop pool is not big but it’s perfect to relax.
Stayed 1 night in Feb 2025

10/10 Excellent

Alicia Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of lush greenery! Super clean and staff was very friendly! Not to mention the restaurant which was an amazing experience! 10/10
Stayed 4 nights in Apr 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

Loved our stay here - the service was amazing. We had a very early flight to the airport for departure and since we were missing breakfast the second morning (which was delicious btw), and they packed us breakfast and coffees to go which was so sweet! Would definitely stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a bit on the smaller side but the interiors, service, and overall amenities of the hotel make up for it. We spent an entire day on the rooftop pool area and the gentlemen who were in charge went above and beyond to make sure we were pampered
Stayed 2 nights in Sep 2023