Luxury Hotels in Mazatlán, Sinaloa

"AIRPORT -HOTEL=AIRPORT TRANSPORTATION WAS SUPPOSED TO BE INCLUDED, THE HOTEL SAID BECAUSE I WENT THROUGH EXPEDIA FOR MY RESERVATION THEY WOULD NOT DO IT"

"The staff were amazing, always treated us wonderfully. However, there was very limited gluten free options. My meals consisted mainly of fresh fruit, plain salad fixings with no salad dressing that was gluten free, and French fries. We booked the Asian à la cart telling them I was a celiac. All I got was plain white rice and a plain chicken skewer, while the other 7 people of our party got wonderful options. They knew ahead of time that a celiac was going to be there. They cooked everything with soya sauce containing wheat. Even some plain stir fried vegetables would have been a nice addition to my plate. The adult pool was disgustingly dirty. One afternoon a drunk man threw up in the pool and they didn’t evacuate the pool to at least clean up the filth. There was cigar butts around the pool that had been there several days, the pile just kept growing daily. It was very disappointing. The RIU app was great for getting our fridge and coffee stocked. They were there within half an hour. "

"They were super accommodating! Every one is friendly and kind. Family oriented and Alma and Ferman were above and beyond we wanted. I needed hot water for my herbal tea treatment late at night and they got it.5 star all the way."

"Las areas comunes, camastros, meditas dd camastros, sucios de años, viejos. La comida un verdadero asco. Pensabamos que sería un hotel de lujo por el precio que pagamos y oh sopresa que nos llevamos. Nunca jamás."