Hotels near Mayfair in the Grove

"The room was not clean, the balcony door was broken as well as several drawers of the furniture were also broken and dirty inside, I didn't feel like storing anything inside those that served"

"Honestly, this hotel was far less glamorous than we had anticipated. At check-in it was chaotic, no one to help with bags or car $55 a night for Car is preposterous, but I guess par for the course. The worst problem was the dark room. On the third floor there is zero natural light there is no lighting in the room and it is impossible to get to even see what’s in your suitcases without a camera flashlight. In addition, the elevator situation was ridiculous. Everybody is confused it is humorous, but not very efficient. You cannot just push the button of where you want to go. There’s some sort of secret password from the card to the elevator and everybody is confused all of the time. The pool deck is lovely but not enough seating on Thursday through Sunday. Food options were limited breakfast closed earlier than we would like. I’m sure that people are hard-working but overall the price point and amenities did not equate to a great choice overall, we were there for a wedding and grateful to be part of it, but unimpressed with the overall experience. "

"No coffee, no tissues, no hand towel, $10 extra for parking, very bad reception for telephone, no local tv."

"Lovely stay, big clean room and nice staff! "

"Checkin especially with codes and when paid early checkin is not smooth"

"Hotel was very nice. Staff was friendly and helpful. Only issue was the restaurant. We waited 45 minutes for 2 sandwiches, had to track down someone for coffee refill, no ice or glass offered for soda and no bill until we walked around to find. Was going to tip less than normal but they added an 18% "service" charge for bad service. Food was good but all the other issues left bad taste in our mouths"

"Trip was going well until there was an issue with one of the toilets. We were there for work so we didn't get back to the room until late and came back to the room reeking of sewage. We realized it was coming from one of the toilets (that hadn't been used) but after four-five calls over several hours, no help could be given. The staff leaves at 5, period. I had to call again the next morning as there was no follow through from the previous night. Toilet was cleaned but my request for a partial refund has been met with silence. Still nothing "

"Great location close to everything Coconut Grove. Friendly staff. Very nice."

"Shanice was extremely professional and helpful. We got in early from a cruise, which usually disembarks in the early morning. We didn’t have anywhere to go so we went to the hotel early and she worked on getting us our room early. Meanwhile we were told we could have breakfast while they worked on getting our room ready. Other hotels have not been as accommodating and would have made us wait til check in time. What could have been a 7 hour wait to check in was a 3.5 hour wait with them expediting the room cleaning. It was amazing seeing as we were exhausted. The room was very clean and comfortable. Overall great experience with wonderful staff. "