Matchams Hotels

"I Travel as a Professional British Citizen. Therefore have pre-paid WI-FI Internet access. Etc; A Professional Hotel should:- 1. Provide Professional information to ALL GUESTS. For eg; Breakfast times. Weekdays and Weekends. Other Facilities. Etc; 2. Dishes not available on Menus. Should be noted on Restaurant Menus and Room Service Menus. Attach Drinks and Beverages Menu to Room Service Menu. Advise the Restaurant Breakfast Chef. To use a Egg Omlette Recipe. Etc; Because 2 fried eggs stuck together is NOT an Omlette. 3. STOP Over-Pricing basic Brand Bottles of Wine. 4. A Concierge does not have the role of a Hotel Manager!? Re.Complaints. Etc. 5. Educate ALL Staff NOT to Discriminate against Guests who are racially not white. "

"Great property with talented and professional staff."

"Location good, unless difficulty walking as it’s quite a steep walk from the town/beach back. Small payable car park. Although the rooms have more up to date furniture the rooms and buildings are looking quite tired and in need of decorating. The pool area is small so can get very busy. "

"Standard room, tidy reasonable price location very close to town and waterfront and local shops "

"The hotel is well located within Lyndhurst and for the New Forest. Staff are polite and friendly, there is large car park for the hotel. Good Breakfast, from continental to full English. Our room was clean and well maintained, with a comfortable bed. "

"It was very noisy until past 10pm with activities and when arriving with our nurse old, it wasn't hugely ideal. What was good was the dark room, bath, bath mat and fridge. "

"Pets were welcomed. Staff very friendly. Tennis courts and swimming pool both closed. "

"A touch of the Mediterranean in Bournmouth. A very clean and art deco styled hotel with great food and friendly staff. Great outdoor pool and hotel is on the beach."

"One of the worst Hilton hotels I have ever stayed in. The swimming pool was in a very poor condition — the water was visibly dirty, with dust and hair floating on the surface, which was extremely off-putting. The room itself lacked basic amenities, including a bathrobe and slippers. When I requested these, I was told that none were available due to the hotel being busy, which is simply unacceptable for a Hilton property. Overall, this was a very disappointing experience and far below the standards I would expect."