Matchams Hotels

"Very helpful at check-in and I got into the room about 2.30pm as it was ready. The hotel was clean, although it is in need of a refresh but I only needed somewhere to sleep. Overall, I was very pleased with my choice of hotel"

"Really nice hotel in great location. Stayed for a couple of nights with my husband and two daughters. We all really liked the hotel and made use of the gym and swimming pool. Great for families. Very clean, polite and friendly staff and all a short walk into Bournemouth centre. Also excellent breakfast. "

"My partner and I had a wonderful three-night stay at Rhinefield House for his birthday. The staff were all excellent - a special mention to Deborah at breakfast and afternoon tea, whose warmth and personality really stood out - but everyone we encountered was lovely. They also made a thoughtful effort to acknowledge my partner’s birthday, which we hadn’t expected and really appreciated. We were lucky with the weather, which meant we could properly enjoy the beautiful grounds, especially sitting by the pond - a real highlight of the stay. A couple of minor points of feedback. On the first morning we were woken at around 5.30am by a fairly loud, continuous noise, like a motor running. This did continue intermittently throughout the stay, including late at night and early mornings, although not quite as loud after the first instance. It wasn’t disruptive enough for us to request a room move, but worth noting. Secondly, the outdoor pool is open from 9am to 4pm. As we were out during the day, it would have been nice if it stayed open later. We did have a look while passing and it looked like it could do with a bit of attention - there were leaves in the water and it didn’t feel particularly inviting. Appreciate it’s early in the season, but a bit of upkeep here would go a long way. I mention these as constructive feedback rather than criticism, as overall we had a really lovely first stay. Thank you to the team - we would definitely return."

"I Travel as a Professional British Citizen. Therefore have pre-paid WI-FI Internet access. Etc; A Professional Hotel should:- 1. Provide Professional information to ALL GUESTS. For eg; Breakfast times. Weekdays and Weekends. Other Facilities. Etc; 2. Dishes not available on Menus. Should be noted on Restaurant Menus and Room Service Menus. Attach Drinks and Beverages Menu to Room Service Menu. Advise the Restaurant Breakfast Chef. To use a Egg Omlette Recipe. Etc; Because 2 fried eggs stuck together is NOT an Omlette. 3. STOP Over-Pricing basic Brand Bottles of Wine. 4. A Concierge does not have the role of a Hotel Manager!? Re.Complaints. Etc. 5. Educate ALL Staff NOT to Discriminate against Guests who are racially not white. "

"Great property with talented and professional staff."

"Location good, unless difficulty walking as it’s quite a steep walk from the town/beach back. Small payable car park. Although the rooms have more up to date furniture the rooms and buildings are looking quite tired and in need of decorating. The pool area is small so can get very busy. "

"Standard room, tidy reasonable price location very close to town and waterfront and local shops "

"The hotel is well located within Lyndhurst and for the New Forest. Staff are polite and friendly, there is large car park for the hotel. Good Breakfast, from continental to full English. Our room was clean and well maintained, with a comfortable bed. "

"It was very noisy until past 10pm with activities and when arriving with our nurse old, it wasn't hugely ideal. What was good was the dark room, bath, bath mat and fridge. "