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"Great hotel with amazing staff. Highly recommended. "

"I will stay here again, excellent service. Highly recommended"

"The staff at the Lobby Lounge in Shangri-La Hotel provide an exceptional experience. They are consistently warm, attentive, and professional, creating a welcoming atmosphere from the moment you arrive. Service is prompt yet never rushed, with genuine smiles and thoughtful gestures that make guests feel valued. Their knowledge of the menu and ability to anticipate needs adds a personal touch, elevating the overall experience. It’s clear that the team takes pride in ensuring every visit is both relaxing and memorable."

"Me and my friends really enjoyed our stay here. Many Pros to be said about the staff and the resort. The resort was comfortable and clean. All the staff was respectful, helpful, and inviting as well as professional. Keith, Margarie, and Jose were absolutely amazing. They offered awesome service and made our stay extra memorable. the only down side for us (which is personal preference to be fair) was that the beds in our room weren't not comfortable and we lacked getting good sleep but overall I still give 5 stars and will be back again soon. "

"Amazing"

"My wife and I decided on the last minute to include Cebu in our Asian Travel visiting from Canada. A fried of mine who is base out if Cebu City and works as Medical Director offered his corporate contact at another 5 star resort. The discounted price was actually lower than The Reef. However, getting answers from our inquiries went by unanswered or very delayed. In spite of the attractive pricing, we decided to look for another property. Mr Joshua Lumapas was excellent in his response time and offered suggestions on how to make our visit even more memorable. The client engagement was quick, concise, and very approachable. He made its very easy decision to choose The Reef at that point. Upon arrival at the property, I had the pleasure of meeting and engaging with Mr. Glenn Ylanan and Miss Rose Brusas. It set the tone foe what would be a very memorable weekend. Both Mr Ylalan and Miss Brusas made my wife and I very welcome by their engaging smile and wonderful service. We wished we had more time at the resort to enjoy the view and the hospitality. All 3 stellar employees are excellent brand ambassadors of your company. While a lot of what they exhibited is innate to their personalities, I am sure the training and culture provided by Management has a lot to doing with it. We look forward to our next visit and experiencing more of the professionalism and welcome from employees like Glenn, Rose, and Joshua. "

"Connected to the mall which is very convenient. They had karaoke night so it was a bit noisy in the lobby though. "

"Excellent service! The front desk staff is six star, quite good! I have spent my career in the Hospitality and Resort Industry, they were truly top notch. I would hire them in a second! The staff in the restaurant were also excellent, minus the kitchen team at lunch on Sunday Afternoon. The food, a cheese steak sandwich with sweet potato fries, inedible. The bread was so over microwaved you could not bite through it or cut it with a knife, the meat so dry it was almost jerky and the fries cold. My fiancés pasta and chicken, chicken cooked fresh and tasty, but the pasta was cold and dry as if it was cooked earlier in the day. That meal was the only disappointment of the stay. The waitstaff was excellent and deserved praise for how it was handled. But the chef that day, is not who you need for that role. The two buffets we enjoyed were excellent! Overall would tell everyone in Cebu to stay here when visiting…great place minus a bad meal…"

"great hotel, great restaurants on site and great room. Not walkable outside the hotel, get a taxi or Grab"