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NH Collection Palacio de Tepa

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Luxury
VIP Access
5.0 star property
9.2

Wonderful

Historic elegance in Madrid Centro

Marble columns and chandeliers grace the historic lobby, where staff welcome guests with complimentary drinks. Nearby, an exclusive spa and pool provide a serene retreat from Madrid's streets. Mornings feature an exceptional breakfast buffet praised by seasoned European travelers.

Popular amenities

  • Spa
  • Pet friendly
  • Air conditioning
  • Gym
The current price is P19,907
P21,898 total
includes taxes & fees
May 24 - May 25

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About this property

NH Collection Palacio de Tepa

  • Luxury hotel near Puerta del Sol
  • A short walk from Plaza Mayor and Gran Via, NH Collection Palacio de Tepa provides a library, dry cleaning/laundry services, and car rentals on site. Treat yourself to a massage or other spa services. The on-site Mediterranean cuisine restaurant, Entre Letras, offers lunch and dinner. Free WiFi in public areas is available to all guests, along with a bar and a 24-hour gym.
  • Other perks at this hotel include:
    • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and a banquet hall
    • A front-desk safe, a water dispenser, and tour/ticket assistance
    • An elevator, smoke-free premises, and a ballroom
    • Guest reviews give top marks for the helpful staff and location
  • Room features
  • All 83 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
  • Extra conveniences in all rooms include:
    • Reusable coffee/tea filters, recycling, and LED light bulbs
    • Bathrooms with eco-friendly toiletries and bathtubs
    • 49-inch LCD TVs with streaming services and satellite channels
    • Wardrobes/closets, eco-friendly cleaning products, and coffee/tea makers

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Bioscore Sustainability, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • The property is a member of Historic Hotels of the World.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total (up to 55 lbs per pet)

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 24 for adults and EUR 35 for children
  • Valet parking fee: EUR 40 per day
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Frequently asked questions

Is NH Collection Palacio de Tepa pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 55 lbs per pet. There's a fee of EUR 35 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at NH Collection Palacio de Tepa?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at NH Collection Palacio de Tepa on May 24, 2026 start from P19,907, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for EUR 40 per day.

What time is check-in at NH Collection Palacio de Tepa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at NH Collection Palacio de Tepa?

Check-out is at noon.

Where is NH Collection Palacio de Tepa located?

Located in Madrid Centro, this luxury hotel is within a 5-minute walk of Plaza de Santa Ana and Puerta del Sol. Plaza Mayor and Gran Via are also within 10 minutes. Anton Martin Station is only a 3-minute walk and Sol Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 698 out of 1002 reviews
Rating 8 - Good. 220 out of 1002 reviews
Rating 6 - Okay. 57 out of 1002 reviews
Rating 4 - Poor. 17 out of 1002 reviews
Rating 2 - Terrible. 10 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Alessandra

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, amazing staff and breakfast was superb!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, amenities
Nice and clean room, friendly and helpful personnel and also a very good breakfast! Great location!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, location, service, cleanliness. Excellent all around!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our almost week-long stay at Palacio de Tepa. Our room (Jr Suite) was roomy, clean, and although a bit far, otherwise perfect. The bed was very comfortable. The location is wonderful: central and in a charming section of the Literary Quarter. We moved from a 2-floor suite to a single-floor suite. The stairs were steep and not great for older people who visit the toilet in the middle of the night. We would stay there again in a heartbeat!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

yaremis

Liked: Cleanliness, amenities, property conditions & facilities
The room, the staff, the location, the breakfast… the hotel itself was beautiful and the staff was friendly and welcoming. I loved the place
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Alistair

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room. Lovely little touches like arrival and departing treats left in the room. Staff were all very pleasant and guest relations desk was very helpful. Breakfast buffet had a huge selection and à la carte options were included in the price.
Stayed 10 nights in Jan 2026
Verified

8/10 Good

Mickhail

Liked: Cleanliness, amenities, property conditions & facilities
Location great, room clean, service average, breakfast is ok.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Donald Lee

Liked: Amenities, property conditions & facilities
We had a bigger room than we had booked. Had plenty of room to spread out. The hotel was clean and the staff was friendly. Location is convenient to get around to all the sights.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Normand

Liked: Cleanliness, property conditions & facilities
Staff and room were perfect!!
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

Ann

Liked: Cleanliness, amenities, property conditions & facilities
Yes very good , lots of selections and excellent service
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Geraldine Fiona

Liked: Cleanliness, property conditions & facilities
The room was large, very comfortable for three adults. Cleaners were very efficient. Staff in general very kind. Position super. Only thing that could be improved is hotel bar: very small and not not particularly inviting.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

steglio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great breakfast.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel in center of Madrid

Great location in the center of Madrid. Clean room, Clean hotel with good breakfast.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Sheila Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean , nice selection to choose in their breakfast buffet .
As soon as we arrive, Staff welcome us with warm smile and glass cava
Nice view from our suit
Complimentary bottle of wine in the room
Room is nice and clean
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, can’t really fault it. Location is wonderful, very central but not loud. Breakfast was wonderful, great variety and well stocked, staff were incredibly attentive. Reception staff were also great, on arrival our room wasn’t ready and they offered to prioritise it and call us when ready, our luggage was already in the room by the time we got back. Room was lovely and clean, bed comfy and massive, the only thing that was slightly annoying is that the room and the bathroom were very warm, we could not regulate the room temperature and had to resource to opening the window, which was a bit noisy at night, the extractor fan did not work in the bathroom
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great long stay at Palacio de Tepa. The location was perfect and within walking distance to main sites! The staff are fabulous too!
Stayed 10 nights in Jul 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very walkable to restaurants, shopping, live music and attractions. We enjoyed the clean room with a very comfortable bed and nice pillow options. The breakfast buffet had a good selection. And the staff was very friendly and helpful. We would definitely stay here again.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, spacious rooms and great breakfast
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice, clean, beautifully decorated. breakfast was excellent!! everybody in reception very friendly and helpful
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Madrid. Conveniently located but quiet. I stayed here multiple times and will only stay here when I’m in Madrid.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, clean room and comfortable
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Rudiann

Liked: Cleanliness, staff & service, property conditions & facilities
The property exuded cleanliness and beauty, creating an inviting atmosphere. The staff members were remarkably generous and attentive, going above and beyond to ensure a memorable experience.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Sachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
Great location and breakfast
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property and location.
Stayed 1 night in Nov 2024