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Melia Madrid Serrano

4.0 star property
Hotel with a seasonal outdoor pool, steps from U.S. Embassy

Choose dates to view prices

Photo gallery for Melia Madrid Serrano

Restaurant
Creator video
Porch
Seasonal outdoor pool, open noon to 7:00 PM, pool umbrellas
Lobby sitting area
Melia Madrid Serrano, in central Madrid, offers a sophisticated haven with sun loungers by the seasonal pool. Guests enjoy in-room WiFi, lobby coffee, and bar drinks. The helpful staff and excellent property condition consistently earn high marks.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
The current price is P14,523
P15,976 total
includes taxes & fees
Nov 2 - Nov 3

Room options

Check availability for these dates

Tonight
Oct 3 - Oct 4
Check availability for tonight Oct 3 - Oct 4
Tomorrow
Oct 4 - Oct 5
Check availability for tomorrow Oct 4 - Oct 5
Available filters for rooms
Showing 48 of 48 rooms

View all photos for Premium Connecting Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Connecting Room

  • Sleeps 4

View all photos for Family Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room

  • Sleeps 3

View all photos for Communicated Room (Premium)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Premium)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds

View all photos for The Level Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Level Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (The Level)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room, Bathtub (Grand, The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (Grand, The Level)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Supreme Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Supreme Room

8.8 out of 10
Excellent
(12 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room, Bathtub (Grand, The Level, (2+2))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (Grand, The Level, (2+2))

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Triple Room

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room, Bathtub (Grand, The Level, (2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (Grand, The Level, (2+1))

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (2+2))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level (2+2))

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (3+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level (3+1))

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Communicated Room (Premium, (4+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Premium, (4+1))

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds OR 4 Twin Beds

View all photos for Premium Room (The Level, (3 Ad))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (The Level, (3 Ad))

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room (The Level, (2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (The Level, (2+1))

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room (3+1)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room (3+1)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Supreme Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Supreme Room

  • Sleeps 2

View all photos for Melia Room, Patio Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room, Patio Garden View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Melia Room, Exterior View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room, Exterior View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room, Bathtub (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (The Level)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room, Bathtub (The Level, (2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (The Level, (2+1))

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite (The Level)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (The Level, (2+2))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite (The Level, (2+2))

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Communicated Room (Supreme)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Supreme)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds

View all photos for Communicated Room (Melia, The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Melia, The Level)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Communicated Room (Grand Premium, The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Grand Premium, The Level)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds

Junior Suite The Level

  • Sleeps 4

View all photos for Melia Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room

  • Sleeps 2

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room

  • Sleeps 2

View all photos for Family Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

Melia Twin Room

  • Sleeps 2

Melia King Room

  • Sleeps 2

The Level Twin Room

  • Sleeps 2

The Level Double Room

  • Sleeps 2

The Level Grand Premium Twin Room

  • Sleeps 2

The Level Suite

  • Sleeps 4

The Level Premium Room

  • Sleeps 3

Melia Room Patio Garden View

  • Sleeps 2

Melia Room Exterior View

  • Sleeps 2

Premium The Level With Bathtub

  • Sleeps 3

The Level Suite

  • Sleeps 2

Supreme King Room

  • Sleeps 2

The Level Junior Suite

  • Sleeps 2

View all photos for Melia Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room

9.0 out of 10
Wonderful
(37 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Grand Premium The Level Con Banera

  • Sleeps 2

View all photos for The Level Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Level Room

  • Sleeps 2

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About the neighborhood

Located in Salamanca, a neighborhood in Madrid, Melia Madrid Serrano is near a metro station. Gran Via and Royal Palace of Madrid are notable landmarks, and the area's natural beauty can be seen at El Retiro Park. Looking to enjoy an event or a game? See what's going on at Movistar Arena or Bernabéu Stadium. Spend some time exploring the area's activities, including golfing.
Visit our Madrid travel guideOpens in a new window
Map
Calle de Claudio Coello, 139, Madrid, Madrid, 28006

What's nearby

  • Movistar Arena - 3 min drive - 1.8 km
  • Gran Via - 3 min drive - 2.2 km
  • Bernabéu Stadium - 3 min drive - 2.5 km
  • Puerta del Sol - 4 min drive - 2.9 km
  • El Retiro Park - 6 min drive - 4.0 km

Getting around

  • Nunez de Balboa Station - 6 min walk
  • Madrid Recoletos Station - 20 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 12 min drive

Restaurants

  • ‪Tambo Coffee - ‬2 min walk
  • ‪29 Fanegas - ‬2 min walk
  • ‪Makkila Serrano - ‬2 min walk
  • ‪Asador de Aranda - ‬2 min walk
  • ‪Pancomido - ‬2 min walk

About this property

Melia Madrid Serrano

Upscale hotel near U.S. Embassy
Located close to Movistar Arena and Bernabéu Stadium, Melia Madrid Serrano provides a terrace, dry cleaning/laundry services, and car rentals on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
Other perks at this hotel include:
  • A seasonal outdoor pool along with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Babysitting (surcharge), coffee/tea in the lobby, and a computer station
  • A banquet hall, bicycle tour information, and luggage storage
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 340 rooms boast comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • LCD TVs with satellite channels
  • Free infant beds, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (EUR 25 per day)
  • Self parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 35 for adults and EUR 17.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arado

Things to do

  • Bicycle tours
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5,640 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (63 inch wide door)
  • Front entrance ramp
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 17.5 for children
  • Self parking fee: EUR 25 per day
  • Nearby parking fee: EUR 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides central air conditioning and heating (availability based on the season).

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May 25 to September 10
Pool access available from noon to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Meliá Madrid Serrano Hotel
Meliá Galgos Hotel
Melia Galgos Hotel Madrid
Meliá Galgos Hotel Madrid
Meliá Galgos Madrid
Melia Hotel Galgos
Meliá Serrano Hotel
Meliá Serrano
Meliá Galgos
Meliá Madrid Serrano Galgos
Meliá Madrid Serrano
Melia Madrid Serrano Hotel
Melia Madrid Serrano Madrid
Melia Madrid Serrano Hotel Madrid

Frequently asked questions

Does Melia Madrid Serrano have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from noon–7:00 PM.

How much does it cost to stay at Melia Madrid Serrano?

As of Oct 3, 2025, prices found for a 1-night stay for 2 adults at Melia Madrid Serrano on Nov 2, 2025 start from P 14,523.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Melia Madrid Serrano pet-friendly?

No, pets are not allowed at this property.

How much is parking at Melia Madrid Serrano?

Self parking is available for EUR 25 per day.

What time is check-in at Melia Madrid Serrano?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Melia Madrid Serrano?

Check-out is at noon.

Where is Melia Madrid Serrano located?

Located in Salamanca, this hotel is within 2 mi (3 km) of U.S. Embassy, Bernabéu Stadium, and Movistar Arena. Gran Via and Prado Museum are also within 2 mi (3 km). Nunez de Balboa Station is 6 minutes by foot and Gregorio Maranon Station is 9 minutes.

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Melia Madrid Serrano Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 440 out of 663 reviews
Rating 8 - Good. 148 out of 663 reviews
Rating 6 - Okay. 50 out of 663 reviews
Rating 4 - Poor. 8 out of 663 reviews
Rating 2 - Terrible. 17 out of 663 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Jul 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very nice
Stayed 2 nights in Jun 2025

6/10 Okay

Lorena

Liked: Staff & service
The hotel is very well located. The breakfast is very good and the staff friendly. Our room needed updating, smelled like mold and was a bit noisy.
Stayed 1 night in Jun 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities
Property is clean with nice breakfast choices. Hotel staff are professionals and helpful. There are a few restaurants around the hotel areas. But you need to take taxi to go to central. Enjoy our stays!
Stayed 2 nights in Sep 2025

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The breakfast buffet is great. The location is great too.
Stayed 3 nights in Aug 2025

8/10 Good

Nayeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Sep 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect and conventiently located to many areas of interest in town. I would HIGHLY recommend.
Stayed 1 night in Sep 2025

10/10 Excellent

Diego

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Jul 2025

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Good chain hotel experience. No issues. Room comfortable with good air conditioning.
Stayed 3 nights in Sep 2025

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service.
Stayed 1 night in Jul 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2025

10/10 Excellent

Juan Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2025

6/10 Okay

David

Liked: Staff & service, amenities
Staff were friendly and helpful, having to ask for ironing board and toiletries was a negative and one of the rooms we booked didn’t have robe / Slippers etc.., restaurant had a limited menu and the breakfast although having a good selection wasn’t the best quality.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent!!! Taxis are always lined up outside.
Stayed 5 nights in May 2025

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, fabulous breakfast, great service from check in to check out
Stayed 3 nights in Apr 2025

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. The Level rooms, have an aditional amenities, and express check in. The room is big, very nice bed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Chuxun

Liked: Cleanliness
Great location, perfect level bar
Stayed 2 nights in May 2025

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at the Melia Serrano!
Stayed 4 nights in Apr 2025

10/10 Excellent

Daniel Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jun 2025

10/10 Excellent

Daniel Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2025

10/10 Excellent

MANOLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and the food.
Stayed 4 nights in Dec 2024

8/10 Good

Aldo

Liked: Amenities, property conditions & facilities
I like de location i didn't like the size of the rooms
Stayed 3 nights in Jun 2025

10/10 Excellent

Jean-Sebastien

Liked: Cleanliness, amenities, property conditions & facilities
The property is clean. Room are clean staff are friendly. Bar staff friendly overall performance great solid 4 out of 5.
Stayed 5 nights in May 2025

6/10 Okay

Kimberly

Liked: Cleanliness
Disliked: Amenities
Overall a ok but what I hoped for. It’s a 3 star hotel, only 4 star for the pool I suppose. Strong sewage for in rooms, tiny bathrooms, little amenities, needs maintenance, bad service in bars, friendly staff but slow check in.
Stayed 2 nights in Jul 2025