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Hotel Puerta de Toledo

3.0 star property
Travelers fuel their Spanish adventures with coffee from the hotel cafe before exploring nearby Plaza Mayor and Puerta del Sol in vibrant Madrid.

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Hotel Puerta de Toledo sits in the heart of Madrid, offering a warm, welcoming atmosphere. Guests can unwind with coffee at the cafe, enjoy drinks at the bar, or catch up on news in front of the lobby TV. The helpful staff provides 24-hour front desk assistance for all needs.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
  • Bar

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About this property

Hotel Puerta de Toledo

  • Hotel near Plaza Mayor
  • Close to San Miguel Market and Royal Palace of Madrid, Hotel Puerta de Toledo provides a coffee shop/cafe, a bar, and more. Guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • Buffet breakfast (surcharge), self parking (surcharge), and meeting rooms
    • A computer station, an elevator, and concierge services
    • A gift shop, a TV in the lobby, and a reception hall
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 169 rooms feature comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like free WiFi and air conditioning.
  • Other conveniences in all rooms include:
    • Bathrooms with tubs or showers and free toiletries
    • 26-inch LCD TVs with satellite channels
    • Wardrobes/closets, mini fridges, and daily housekeeping

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 50 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 per person
  • Self parking fee: EUR 25 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses some solar energy
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Is Hotel Puerta de Toledo pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for EUR 25 per night. Limited spots are available.

What time is check-in at Hotel Puerta de Toledo?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Puerta de Toledo?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Puerta de Toledo located?

Located in Arganzuela, this hotel is within a 15-minute walk of Puerta de Toledo, Plaza Mayor, and Plaza de España - Princesa. Puerta del Sol and Gran Via are also within 1 mi (2 km). Puerta de Toledo Station is only a 2-minute walk and Piramides Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 433 out of 894 reviews
Rating 8 - Good. 343 out of 894 reviews
Rating 6 - Okay. 83 out of 894 reviews
Rating 4 - Poor. 24 out of 894 reviews
Rating 2 - Terrible. 11 out of 894 reviews

Reviews

Verified

10/10 Excellent

Carlos A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was unique the staff all over the hotel were excellent the breakfast had a great variety of food and the price was very affordable
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice the view everything close friendly staff clean rooms the breakfast was good
Stayed 2 nights in Apr 2026
Verified

8/10 Good

yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cafe for meals very handy after a tiring tourist trip. Good location and professional staff. Poor sounding proofing, even with a suite I could hear people talking through lounge walls and the separate bedroom, not very relaxing.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: Central to metro, buses and restaurants. Area was safe, clean, and quiet. Cons: Staff was unfriendly. In particular, the morning female bartender was rude - seemed irritated every morning when I ordered and PAID for coffee. I stayed for 5 nights. Also, for the hotel price, coffee should have been complimentary. Room was on the small side.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Renovated, clean and in a convenient location
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Olivia Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We greatly enjoyed our stay at Hotel Puerto de Toledo. It had a very convenient location and kind, attentive staff! We woukd definitely stay again!
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location, Clean, restaurant ,service, FRONT Desk best in Spain ,, thanks for everything
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice warm hotel, near interesting things, with great views of the city.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Ronald D

Liked: Cleanliness, staff & service
Good location and nice room for the price. Also liked the coffee shop in lobby.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, nice personal touches Close to tube and bus routes Everything worked well.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Great location, besides the metro, Gran Via minutes on the metro. Hotel very modern, staff lovely, room's lovely, i just had an overall great stay.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Iulian

Liked: Cleanliness, staff & service, amenities
Honestly, nothing bad to say. The room was clean and the staff really friendly and helpful. The hotel is right outside the restricted traffic area of Madrid so no worry about getting a ticket. It is also really close to the central area (15-20 mins walking from Plaza Mayor). In the La Latina area (5-7 mins waling) there are a lot of bars and restaurants to chose from.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Amuthavalli Shanthi

Liked: Amenities
The hotel is conveniently located. They have a cafeteria that served lovely food. The room was spacious and beautiful.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Staff waa excellent and great location. We will stay there again.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located,
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, kind staff, easy check in and out, nice breakfast buffet. Excellent overall.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, walkable to the city and Metro nearby. Nice quiet area, but close to city.
Stayed 4 nights in Jun 2024
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom is very small but the bed was comfy, and it was too far from the center of madrid
Stayed 4 nights in Jul 2025
Verified

8/10 Good

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfy

Nice and comfy hotel
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Alfonso B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice but there limited restaurants nearby.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

jeffre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Amazing service from the staff and helpful. Easy to get around from by train or just walking. I will be coming back and staying here again.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great balance between quality and price

Great stay at Puerta de Toledo. Super friendly staff. Super convenient and well located. Best option in Madrid for us.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovey hotel Perfect location for us Friendly staff We could not hear any outside noise but could here everything from the hall was and the room above us when they returned at 2.30 am
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with our stay. The hotel exceeded our expectations! The room was more spacious than I was expecting, very nice bathroom. It was very clean and the staff were very helpful with everything. It is a minute walk to access the subway, which was very convenient. I would definitely stay here again.
Stayed 7 nights in May 2024
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with a tub and fridge
Stayed 1 night in Aug 2024