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Hotel Isla de la Garena

4.0 star property
A serene retreat in the business district where travelers can sip coffee while soaking in city views from the elevated rooftop terrace

Choose dates to view prices

Hotel Isla de la Garena offers an upscale experience in the business district's center. Enjoy the rooftop terrace, café, or spa. Free WiFi and self-parking are available. Guests praise the convenience and helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
The current price is P6,766
P7,442 total
includes taxes & fees
May 31 - Jun 1

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About this property

Hotel Isla de la Garena

  • Upscale hotel in the business district
  • A rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services are just a few of the amenities provided at Hotel Isla de la Garena. Take some time to relax at the onsite spa. Free in-room WiFi is available to all guests, along with car rentals on site and a bar.
  • You'll also enjoy the following perks during your stay:
    • A seasonal outdoor pool
    • Free self parking
    • Buffet breakfast (surcharge), an electric car charging station, and wedding services
    • Tour/ticket assistance, multilingual staff, and smoke-free premises
  • Room features
  • All 79 individually furnished rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
  • More conveniences in all rooms include:
    • Deep soaking tubs, bidets, and shampoo
    • TVs with cable channels
    • Balconies, daily housekeeping, and desks

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: EUR 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 22 per pet, per night

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 14.50 for adults and EUR 14.50 for children
  • Pet fee: EUR 22 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the hot tub
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does Hotel Isla de la Garena have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Hotel Isla de la Garena?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Hotel Isla de la Garena on May 31, 2026 start from P6,766, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Isla de la Garena pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 22 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Isla de la Garena?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM. After-hours check-in is not available.

What time is check-out at Hotel Isla de la Garena?

Check-out is at noon. Late check-out is available for EUR 20 (subject to availability).

Where is Hotel Isla de la Garena located?

Situated near the airport, this spa hotel is within a 15-minute walk of La Garena Plaza Shopping Center and El Corte Inglés Alcalá de Henares. Casa de Hippolytus and Foro de Complutum are also within 2 mi (3 km). Alcala de Henares La Garena Station is 16 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very Good

8.4

Cleanliness

6.8

Location

8.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 48 out of 133 reviews
Rating 8 - Good. 60 out of 133 reviews
Rating 6 - Okay. 14 out of 133 reviews
Rating 4 - Poor. 5 out of 133 reviews
Rating 2 - Terrible. 6 out of 133 reviews

Reviews

Verified

10/10 Excellent

Alberto C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, ample parking, clean, good location within 15 minutes of MAD airport.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice clean good staff and beautiful will love to stay again
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our second stay here

Our second stay here. Friendly and helpful staff, convenient location, good facilities.
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Perfectly adequate for us, passing through en route to Santander. Industrial area at weekend, so very quiet. The staff were helpful and friendly
Stayed 1 night in May 2025
Verified

8/10 Good

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice comfortable hotel.

A nice hotel, conveniently located. I had a room which faced the swimming pool on the 3rd floor and this was nice and reasonably quiet. Room facilities were good. Breakfast was modest but had everything required including delicious freshly squeezed orange juice. I shall definitely stay here again.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff

I was very happy with 2 people in particular who went above and beyond. First it was Margarita, the receptionist. She was very attentive and patient, especially when the hotel was super busy and full. Stef was part of the staff and she was just so kind and helpful with anything I needed or my kids.
Stayed 7 nights in Apr 2025
Verified

4/10 Poor

william and beatrice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed in this hotel given its star rating

Very dark and dingy hotel first impressions not good check in was extremely slow as only one person on duty -had booked a premium pool access room which if it was premium would hate to see the rest ,the bed groaned and creaked when you sat on it or tried to turn over while trying to sleep and again it was very dark although amenities were clean enough and air con efficient breakfast was poor not many choices and no tea only coffee supplied-we had booked for 2 nights on 2 separate bookings but were unaware that we were required to change rooms for the 2nd night as apparently it was more expensive for the second night as it was only a premium not pool access so while we were out sightseeing the staff packed up all our stuff into our luggage and in bags and moved all our belongings to a room on the 3rd floor but still premium apparently at least the bed didn’t groan or creak.To crown it all about 20 young footballers were also staying at the hotel and both nights made a nuisance of themselves jumping and diving into the pool despite being warned on numerous occasions not to -other guests were also not happy with their antics and left the pool area too.Some of their language was inappropriate also.Would not stay at or recommend this hotel to anyone
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool .. very comfortable rooms
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Antoni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, good price and amazing staff.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

NICOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Verified

8/10 Good

Maria Juliana

Liked: Cleanliness, staff & service, room comfort

Practical and Clean

We needed something close to the airport. It’s a clean, comfortable hotel with a friendly staff. A little outdated but good, the neighborhood is a bit industrial.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Tatiana

Liked: Cleanliness, property conditions & facilities
Although the property is updated,
Stayed 8 nights in Apr 2025
Verified

2/10 Terrible

william and beatrice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never a 4 star Hotel

Very disappointing. We were moved rooms without telling us while we were out. Restaurant awful, no choice for evening meal, breakfast was extremely poor, no clean tables, no bread, orange juice, no cereal or milk or tea available. Under staffed and not interested in helping. Swimming pool was over run with 20 footballing teen age boys diving/ jumping into pool. They weren’t being controlled by hotel staff. So noisy we had to abandon our sun beds. Very badly run hotel, which is never 4 star ( maybe 2 star at best). Reception staff didn’t answer the phone and couldn’t help with our complaints.
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Eldaa

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival they claimed they didn't have my reservation took them awhile to find eventhough I had the confirmation number. Then I was given a room with one bed when I booked for 2 beds. They gave another family a room with 2 beds when they had booked for 1, yet they had told me they didn't have any rooms with 2 beds.The blankets were ripped and never replaced. They would take our towels but not replace them. They wouldn't turn on the AC because they weren't in AC season. They expected us to sleep with the door open instead. The spa wasn't open for use. The staff was very rude and unhelpful. The location is not close to anything and it looks like an abandoned place. The beds are hard and uncomfortable. We would not stay at this location again.
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Jerome

Liked: Cleanliness
Correct dans l'ensemble mais pas extraordinaire non plus. Besoin d'un rafraichissement peinture pour etre plus agreable.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities
Stanza impeccabile e personale cortese
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encantó, esperamos que sea nuestro hotel de confianza en Madrid
Stayed 1 night in Sep 2025
Verified

8/10 Good

Jérôme

Liked: Cleanliness
Hotel assez bien dans l'ensemble mais plutôt vieillot.
Stayed 4 nights in Aug 2025
Verified

8/10 Good

tewodros

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Lamentablemente el último día en él desayuno el revuelto de huevo estaba oliendo muy mal. En los baños no pone escobillas para el bater Es muy importante en un habitación donde estén más de dos personas La tranquilidad y la piscina y las personas q están en barbacoa la chica es muy amable trabajadora
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Por cercanía a la reunión

Elección por cercanía a la reunión.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra läge och frukost.

Hotellet har utomhuspool och en pool inomhus jämte ångbastu. Ligger i utkanten av ett verksamhetsområde, men det stör inte. Din bil står säkert i garaget, elbilsladdare finns för fyra bilar. Du kan ha med dig hunden
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bueno

Muy bien pero alejado del centro de Madrid
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas habitaciones y parking subterráneo gratis buena opcion para moteros
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Andrea

Disliked: Amenities, property conditions & facilities
Me estafaron porque en ningun lado ponia que el hotel habia cerrado el spa. El anuncio ponía que era habitación con acceso a spa y nos encontramos al llegar que no estaba abierto. En la app de Expedia no especificaba en ningun lugar que eso era así. Muy decepcionados.
Stayed 1 night in Sep 2024