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Casual del Teatro Madrid Hotel by Casual Hoteles

2.0 star property
Art lovers find themselves just steps from the Prado Museum in this cultural haven, where guests can explore Madrid with insider knowledge and complete freedom

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Casual del Teatro Madrid captures the city's vibrant energy with a rooftop terrace offering stunning views. Enjoy free WiFi and easy access to Puerta del Sol and Gran Via. Multilingual staff provide excellent local tips, praised for their helpfulness and the prime location.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night

Service animals are welcome, and are exempt from fees

Up to 77 lbs per pet

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 11.5 for adults and EUR 7.15 for children
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Casual del Teatro Madrid Hotel by Casual Hoteles pet-friendly?

Yes, Casual del Teatro Madrid Hotel by Casual Hoteles allows pets with a maximum weight of up to 77 lbs per pet. There's a fee of EUR 10 per pet, per night. Service animals are exempt from fees.

How much is parking?

Casual del Teatro Madrid Hotel by Casual Hoteles doesn't offer parking.

What time is check-in at Casual del Teatro Madrid Hotel by Casual Hoteles?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Casual del Teatro Madrid Hotel by Casual Hoteles?

Check-out is at noon.

Where is Casual del Teatro Madrid Hotel by Casual Hoteles located?

Located in Madrid Centro, this hotel is within a 5-minute walk of Plaza de Santa Ana and Puerta del Sol. Gran Via and National Prado Museum are also within 10 minutes. Sevilla Station and Sol Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

9.0

Location

9.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 502 out of 954 reviews
Rating 8 - Good. 314 out of 954 reviews
Rating 6 - Okay. 94 out of 954 reviews
Rating 4 - Poor. 26 out of 954 reviews
Rating 2 - Terrible. 18 out of 954 reviews

Reviews

Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, great location... quirky rooms but in a great way, really liked it. We were greeted at hotel reception by the most amazing, friendly man from Syria who was full of great recommendations, tips, advice etc for our stay, he was very helpful and spoke very good English. Lovely stay
Stayed 1 night in Apr 2026
Verified

8/10 Good

Susie

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good, they offered GF rolls. Front desk day shift was great, pm staff seemed disinterested. Very small counter in bathroom, overall ok. Great location close to restaurants, metro and shopping
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Dina

Liked: Cleanliness, staff & service, room comfort
The location was excellent, the hotel was small and cozy. Breakfast offered everything you need. Only negative was noise at nightime from outside.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Carlos

Liked: Cleanliness, amenities
Nice place a little old but a nice location
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Mauricio

Great location
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Kaspars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay at Casual Del Teatro Madrid. The staff were polite, friendly, and always helpful, which made us feel welcome from the start. Our room had a large balcony with a great view, and it was a real highlight of the stay — perfect for relaxing after a day of exploring the city. The hotel is well located and comfortable, and overall it was a great experience. We would happily stay here again.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and the location is great! We enjoyed our stay!
Stayed 1 night in Apr 2025
Verified

8/10 Good

Jeri

Liked: Staff & service, amenities
ALL staff were excellent!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Elsa Milagros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice staff, great breakfast and walkable distance from metro station, El retiro park and more…
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location. A place fun to stay.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Kempton

Liked: Cleanliness, staff & service
Great location. However, the building and room is quite tired and in need of repair and maintenance. For example the curtails were falling down and difficult to open due to the fact several curtail runners were missing. Also the hairdresser only worked intermittently and was reported a couple of times. The air conditioning needs maintenance. Plus Netflix access would go a miss.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near Plaza del sol, friendly staff, and great breakfast buffet.
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

Jennifer

Good location
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful & accessible to shops & restaurants
Verified

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent quality and price at last minute booking

Amazing location, just enough room - Double, Aur Con, en suite, all perfect. Staff lovely. I only stayed one night but will definitely go back.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Edilaine

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located. Walkable distance to restaurants and several points of interest. Very clean and staff is friendly. Bed was comfortable. The breakfast, I could’ve done without.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Jolanda

Liked: Staff & service, amenities, property conditions & facilities
A pleasant, not to big hotel, situated in de center, so most tourist attractions are easily accessible, usually on foot. Pleasant staff, clean room and good breakfast buffet.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Oct 2024
Verified

8/10 Good

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location! Rooms seem to have a theme which is fine, but a little overwhelming in terms of visual input. Clean and friendly staff in a perfect location.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Doira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Funky and cool!

The staff was super nice. We came in really late and they gave us an upgraded room. They even had pastries from La Mallorquina waiting for us in our room. Really nice touch. Great location.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable room. The free breakfast was a nice surprise.
Stayed 2 nights in Mar 2024