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"Professional, friendly helpful reception staff. Fully supported our requests. Restaurant staff not so friendly, but professional and prompt. Food was excellent (lunchtime menu)"

"Our home when coming through London Heathrow. Clean, great staff, Daryll in the restaurant was super, great room amenities. It is nice to have a cup of tea to unwind when getting to our room. The roof top lounge is great too."

"Room was incredible, clean with great amenities and wonderful views."

"Perfect location and bridge view was amazing. Staff lovely and breakfast really good. Will definitely return next time we visit London "

"Everything was perfect! Good breakfast, clean rooms and nice staff!"

"Modern, spotlessly clean, friendly staff. Excellent value and a good breakfast. Rooms quite small but perfectly adequate "

"Lovely hotel with friendly helpful staff. Enjoyed the location and views from room. Will definitely book again for another stay in London. "

"The room was clean, and the staff were incredibly nice, friendly, and genuinely willing to do whatever was needed to ensure comfort. The location is easily the best thing about this hotel. I was attending a conference at Olympia, which is around a 20-minute walk, but the hotel is right next to Kensington High Street station, giving excellent transport connections across London. There are also plenty of food and drink options nearby, including Whole Foods. I was pleased to see that the sauna in the men’s changing room has been replaced, as the old one was quite dated. The only downside was how busy the sauna was, likely because the steam room and hot tub were temporarily out of action due to refurbishment. While the hotel could benefit from some modernisation, this isn’t essential — and realistically, once that happens, prices will likely rise significantly. There really isn’t another hotel in the area that offers this level of value for money. I’ve now stayed here five times over six years, and for what I need, it’s perfect. Some complaints you see in other reviews feel unrealistic given the location. London is one of the most expensive cities in Europe, if not the world. If you want luxury at a higher standard, you should expect to pay considerably more. If you want excellent value in one of London’s most desirable neighbourhoods, this hotel is a fantastic choice."

"Clean room and the utility people were always on top of it. Very convenient. "