Lakeland - Winter Haven hotel rooms a the Westgate Resorts

"Staff was very friendly "

"Hmmm.. not sure where to begin. Let’s start with the rooms , they were perfect for our family of 5. Clean, spacious and really appreciated the kitchen, big bathrooms and washer and dryer. Now to the layout of the hotel and rooms … don’t do it , the entire location is like one big maze and we were constantly bumping into other guests lost and confused, not ideal for your kids to navigate these halls by themselves, you can end up in dark parking garages. The water park prices for drinks and food are inflated as you cannot bring in any outdoor food or drink in this area. The weather was amazing in March and so we had an enjoyable stay but to be in any room above the 3 floor would be a major inconvenience as you wait for elevators and navigate the maze! My entire family commented on the hallways and how annoying it was to navigate. We had a fun time as we were on holiday but would not return to the grove resort . The 50 dollar parking fee per night is a rip off and I also need to confirm with the hotel if my resort fee was included with my Expedia payment or if I was charged 49 per night for that as well! In a nut shell it’s a miss from our family. No one was bowled over except for the clean and spacious 2 bedroom accommodation. "

"No better resort near all of the Orlando must-do's"

"Wonderful. "

"Yes"

"I was there for three nights. They never came to clean my room . "

"Clean room "

"When I arrived, the lobby looked nice.But you could tell the property was very run down. The first room I was sent to had visible bed bugs so I went downstairs and asked for a different room.I was given another room.It wasn't a much better shape, but\nNo visible bed bugs. The rooms had newer flooring in them. Nothing was upgraded. The headboards attached to the wall had been stabbed and scratched all up in both rooms. The first room there was dirt and debris along all of the walls and trim of flooring, the second one was a little bit cleaner on the floor.. We may do because I had already paid for the room and knew it would be a hassle to get a refund. The staff was very nice.I don't blame them for the conditions of the place.There was quite a few people staying there , so they must be used to those conditions. It did look unsafe but I had no problems with any other people in the area. Bads were surprisingly comfortable."

"Disappointed the adult pool was closed, but understand - the outdoor bar and barcade hours should be longer. Crazy that they close so early . "