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Guest reviews

3.3/5
1,514 reviews
Guests rated this property 3.4/5 for cleanliness.

Popular amenities

  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services
  • Parking Available
  • Laundry

Map

Explore the area

Popular LocationGenting Highlands Theme Park1 min walk
Popular LocationArena of Stars1 min walk
Popular LocationSkyAvenue2 min walk
AirportSubang (SZB-Sultan Abdul Aziz Shah)78 min drive

Choose dates to view prices

  • Superior deluxe

    Room amenities

    • 33 sq m
    • Sleeps 2
    • 1 Queen Bed OR 2 Twin Beds
    More detailsSuperior deluxe
  • World Club Room

    Room amenities

    • 42 sq m
    • Sleeps 2
    • 2 Double Beds OR 1 Queen Bed
    More detailsWorld Club Room
  • Deluxe Room

    Room amenities

    • 17 sq m
    • Sleeps 2
    • 1 Queen Bed OR 2 Twin Beds
    More detailsDeluxe Room
  • Y5 Deluxe Room

    Room amenities

    • 19 sq m
    • Sleeps 2
    • 1 Queen Bed OR 2 Twin Beds
    More detailsY5 Deluxe Room
  • Y5 Triple Room

    Room amenities

    • 19 sq m
    • Sleeps 3
    • 1 Queen Bed and 1 Twin Bed
    More detailsY5 Triple Room
  • Standard Room

    Room amenities

    • 19 sq m
    • Sleeps 2
    • 1 Queen Bed OR 2 Twin Beds
    More detailsStandard Room
  • Triple Room

    3.8/5 guest room rating

    Room amenities

    • 17 sq m
    • Sleeps 3
    • 1 Queen Bed and 1 Twin Bed
    More detailsTriple Room

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Genting Highlands

Located in Genting Highlands, Resorts World Genting - First World Hotel is connected to a shopping centre. Some of the area's popular attractions include Genting Highlands Theme Park and Genting Skyway. Skytropolis Indoor Theme Park and Happy Bee Farm & Insect World are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.

Visit our Genting Highlands travel guide
Map
Popular Location

What's nearby

  • Genting Highlands Theme Park - 1 min walk
  • Arena of Stars - 1 min walk
  • Skytropolis Indoor Theme Park - 2 min walk
  • SkyAvenue - 2 min walk
  • Chin Swee Cave Temple - 9 min drive

Getting around

  • Kuala Lumpur Gombak Station - 48 min drive
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 98 min drive

Restaurants

  • Where to eat
  • The Food Factory – Buffet restaurant offering international cuisine. Serves breakfast daily.

About this property

Resorts World Genting - First World Hotel

Genting Highlands hotel connected to the convention centre, within walking distance of Genting Highlands Theme Park
This smoke-free hotel features 2 restaurants, a fitness centre and a coffee shop/café. Other amenities include a snack bar/deli, coffee/tea in a common area and massage/treatment rooms. All 6083 rooms offer TVs with cable channels, plus showers and free toiletries.
Resorts World Genting - First World Hotel offers 6083 forms of accommodation with free toiletries. Televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include a shower. Housekeeping is offered on a daily basis and hairdryers can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Follows regional sanitisation guidelines of Safe & Clean (Malaysia)
Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Protective shields in place at main contact areas
Contactless check-in and check-out

Safety measures

Individually wrapped food options available for breakfast, lunch, dinner and through room service
Hand sanitiser provided
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Dial-up Internet

Parking and public transport

  • Self parking: MYR 18 per day

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: MYR 35.00 for adults and MYR 17.00 for children
  • 2 restaurants and 1 coffee shop/cafe
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Shopping

Family friendly

  • Dry-cleaning service
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Corner/local shop
  • Lockers available
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Business centre

Outdoors

  • Garden

Spa

  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Shared fridge
  • Smoke-free property

Room amenities

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer (on request)
  • Shower
  • Towels

Entertainment

  • TV channels
  • TV

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

American ExpressDiners ClubMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 35.00 for adults and MYR 17.00 for children (approximately)
  • Self-parking fee: MYR 18 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.
  • Contactless check-in and contactless check-out are available.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property charges a fee for luggage delivery or collection services by the bell counter.
Please note that guests are automatically assigned a room type based on the room category booked. Should guests have special request or would like to change room types, a surcharge of MYR 5 is applicable for each request at the Express Self Service Kiosk. An additional surcharge of MYR 15 will be imposed for check-in at the front office counter for customers who are eligible for the Express Self Service Kiosk.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is Resorts World Genting - First World Hotel pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Resorts World Genting - First World Hotel?
As of Jul 11, 2020, prices found for a 1-night stay for 2 adults at Resorts World Genting - First World Hotel on Jul 13, 2020 start from P2,319, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Resorts World Genting - First World Hotel?
Self-parking is available for MYR 18 per day.
What time is check-in at Resorts World Genting - First World Hotel?
Check-in begins at 3 PM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Where is this hotel located?
Situated in the entertainment district, this spa hotel is steps away from Arena of Stars and Genting Highlands Theme Park. Skytropolis Indoor Theme Park and SkyAvenue are also within 5 minutes.

Guest reviews

Overall score and ratings for Resorts World Genting - First World Hotel

3.3
Guest rating
5 - Excellent
208
4 - Good
491
3 - Okay
452
2 - Mediocre
226
1 - Poor
137
3.4
Cleanliness
3.3
Service and Staff
3.1
Amenities
3.1
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and cold place

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness

Convenient, nice, location. Suitable for famiky stay

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family bonding trip

Overall, it was a pleasant experience. Hotel was value for money. Basic, but clean and comfortable. Plenty to do. Shopping was good. Food choices were great.

Stayed 4 nights in Mar 2020

3/5

  • Disliked: Staff & service
Bad customer service

I booked 3 rooms n they want to put us in different tower. I told them we are family n I want all of us to be next to each other n if possible connecting rooms. They says that they are full n could not accommodate to my request. They only attend to my request to be on the same floor only after i insist of talking to the manager. It took me more than an hour just to cek-in.

Stayed 2 nights in Mar 2020

3/5

    This traveler didn’t leave comments with their review
    Stayed 1 night in Mar 2020