Kilfinnan Hotels

"Rooms or shall I say, apartment, was lovely and plenty of space. However, when we went to go to bed and pulled the sheet back on our bed, there were hairs everywhere. So we we had to go down the hill to reception to collect all new bedding, lug it back up the hill and remake our bed. Wouldn’t have been a big issue but we never got an apology over the 4 days we were there. When we checked out we mentioned it again and was told it had been reported to the area manager. Who and where they were we had no idea. Thought this was quite poor given that we were staying so many nights. These are lovely rooms with great views across the loch and right in town so close to all the amenities. They just need to maybe up the staff levels as only ever seem to be one member of staff about, which is why we had to collect our own sheets. I am not faulting the lady we chatted to on reception, just that there should be at least 2 of them so one can attend to guests issues etc. If it hadn’t have been for this it would have been a perfect stay."

"Second time I’ve used this hotel in a year when visiting FW. Staff are always helpful friendly and chatty. Was able to leave luggage there ahead of check in each time as I arrived early morning on sleeper train each time. Rooms and en-suites are well presented, clean and comfortable. Only marked down in one score as hotel looks a bit grotty on exterior. "

"The hotel was very clean staff were attentive and friendly friend. Fred was brilliant.Food was brilliant. Best breakfast at this hotel"

"This was the first time that I visited Whispering Pine Lodge. The stay was good. What struck me though was that I only paid about £250 thereabout for the night (which is the discounted rate) and that under normal circumstances one would have to pay in excess of £650 a night. I believe that the owners are Indian and own hotels in India and with that in mind, to stay at Umaid Bhawan is about £400/night the last time I checked and Whispering Pine lodge is not even on that level. The hotel was clean, and the food was good and of good quality. The staff were very well mannered and courteous. Its a beautiful setting and although the outside of the hotel is in need of restoration the inside was pleasing. The decor needs updating to relfect the price of the what people are going to pay, like the odd rug or runner in the corridor or room that looks like something out of ASDA or B&Q. I would think that if one is paying in excess of £600 a night they would closer on par to what is being offered at the Fife Arms in Braemar. Nonetheless it was pleasant. Not a place to return to but pleasant "

"Room was cold and water in bathroom took ages to get warm. The whole Place looked as it needed renovation. "

"Location - near the bus and train stations, also walkable to town center and waterfront."

"Nice pubs near the rooms. Everything we needed was there."

"Clean room … great parking "

"The hotel is very run down. The bedroom was ok but smelt like someone had been smoking in it. The Scouse female member of staff had zero customer service skills! On check in we were completely ignored as she argued with another member of the team about another guests breakfast payment. The gentleman who check me in was polite. We came to the bar later on for a drink and the same female member of staff once again ignored us completely and couldn't even acknowledge our presence. Another female member of staff came from through the back and yelled..."is anyone waiting". Food manners cost nothing and can either make it break the experience of an average hotel. I wouldn't return."