Kidmore End Hotels

"It’s all great at the facility "

"We stayed 4 nights. After a poor standard Classic room (32) on our first night (cleanliness issue), we were moved to the Bridal Suite for our 2nd night and we were told our first night was being refunded. The staff couldn't have been more helpful. On the back of that, we booked another 2 nights and were pleasantly surprised to be upgraded to a Luxury room (Room 17). Beds in all the rooms were comfortable and the rooms provided all normal facilities (tv, table, chair, toiletries, wifi) and we could go to Reception for more tea/milk/water, which was much appreciated. However, the issue of floor cleanliness became the turning point for us. In all 3 types of rooms we occupied it wasn't nice to walk on the floor in bare feet. All the floors (bare black floorboards) need a good scrub and in Room 17, the curtains need to be taken down and washed, the bottom 4 inches being grimy. This doesn't fit with the description "Luxury". After the staff had bent over backwards to make our stay special, we felt we would be churlish and ungrateful if we brought up the subject of cleanliness again, so we ended up moving to another hotel. "

"Firstly it’s really dirty hotel "

"Great hotel with good location and good breakfast "

"We came all the way from San Diego, California and loved our stay here! The rooms were very clean and the staff were all so wonderful! Amanpreet had exemplary customer service skills and she made our stay wonderful! Thank you so much! "

"Rude restaurant staff not much information given at check in. "

"We only booked because we wanted to be close to a restaurant we were going to. This meant we didn’t take advantage of restaurant, pool or gym. Parking is free but you have to drive around the town until you find a space so not ideal. The rooms are also spread out over three separate buildings. We were over the road from reception but if you need anything, the very friendly staff bring it over to you.little tip Bring your own tea & coffee. We chose a snug room , our friends who are quite tall were moved to a comfort as they were told that the room would be too small. Our room was extremely small , tiny wardrobe with 2 hangers, no shelf in the shower to put wash bag & nowhere to put your case. The double sized bed was comfortable at least. I know it’s advertised as opulent & quirky but the quirkiness soon wears off , the room was very dark, with black studded walls & velvet ceiling & curtains. Air conditioning was noisy so had to turn that off & the room became very hot. Unfortunately this hotel didn’t suit us at all but I’m sure if you’re going to use all the amenities & you want something VERY different then you might enjoy it "

"Esta en una buena ubicación, el staff es muy atento y amable. El unico detalle son las condiciones de la propiedad, el elevador descompuesto, la calefacción del cuarto no sirve y las ventanas no cierran bien estan dañadas. El personal fue super amable; subieron las maletas al cuarto y nos brindaron cobijas extras!!!"

"Top spot and staff A+"