Luxury Hotels in Ixtapa - Zihuatanejo, Mexico

"Loved the property"

"Very friendly staff. The property only had one functioning elevator which was awful. We paid for the all inclusive and the food was delicious.However, reservations are required in order to have dinner on the property. We failed to make reservations two days in a row because they no longer had availability at their restaurants. "

"Ask questions first "

"no usamos el Spa, el aire acondidionado en las abitaciones fue excelente, todo el personal fue demasiado amables con una super atencion , muy muy recomendado, solo lews falta un poco de amenidades, como musica en vivo ( de 3 noches que estruvimos solo 1 tuvimos musica en vivo en el restaurante. .nos dijeron que habia clase de masaje y no nos la proporcionaron porque se cancelo y los otros dias no habia disponible. "

"No shops nearby. Room was clean and kept clean very day. It was as very disappointing that there wasn’t a bar fridge in the room at all. When I asked about a fridge they looked at me like I had three heads. Hard to keep any cold drinks or any meds in your room. I would not return to this property because of that reason. "

"Everything was good, Hotel, food and staff. Thank You Azul Ixtapa."

"Our overall experience was not great. Our first room was dirty , safe didn’t work no windows or AC. We upgraded at a cost to a better room which worked out much better. Check in was poor , no information was given to us by front end staff regarding special events, no map of the resort. Most of the staff seemed to be indifferent to requests from guests. The few bright spots was Alberto in the breakfast area without him we wouldn’t have known about special dinners or events or what the breakfast plan included. We kind of got the feeling that resort did the bare minimum just to keep the resort open. Checkout was a little bit of a challenge do to extra costs which most we’re prepaid but some were not. "

"Great view from room. Lunch at beach was good. Breakfast was ok. Not a fan of dinner food. Staff was awesome. Pool and beach great. Not really much in way of activities staff at pool. I really liked the place, but just know to plan on eating dinner out for me anyway."

"Food was always cold and so was the water for showering. For those reasons I would not recommend this place."