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"Incredible!"

"Always enjoy staying here as the service is excellent and the food is solid. Biggest draw for me though is the private onsen bath as it's always a nice temperature and the water is running constantly."

"Beautiful hotel with wonderful service. The onsite onsen was a great way to relax after a long day of walking. The restaurant on site was also great."

"Gorgeous and spacious room. Very inviting onsen area, even in the pouring rain. Nice touch that outfits are provided to walk to the onsen, and it was a long distance from my room. Expensive but delicious meal at the French restaurant. Breakfast was plentiful but they need more than one coffee machine; there was always a line of people waiting. The hotel has beautiful grounds and landscaping, with great views of the lake, which I saw only through windows, sadly, as it never stopped raining during my whole visit. :-("

"Great view! Close to all the attractions; good buffet food variety for teenagers who are new to Japanese cuisine "

"Although hotel seems older, room was clean and very spacious. It was somewhat an apartment like. There was kitchen and a dining table but no cooking nor dining utensils and plates/bowls. But it was a nice surprise, as we didn’t expect the room to be that. Location was pretty convenient. Staff were friendly. A bit “odd” that there was a staff watching us at swimming pool. Understand that it was probably a lifeguard situation but seems a bit awkward to be watched all the time while swimming."

"Really nice public and private Onsen. Really enjoyed Hakone and the nearby outdoor museum. "

"Great hotel. Go to the local combini and buy instant noodle and precooked meat slices to make hotpot in your room. One issue relating to hotels.com. Hotels.com did not provide the necessary information for me to enter the hotel. But don’t worry, contact the hotel directly and you will get a Japanese support representative that speaks English. You can trust that the Japanese representative will diligently work to resolve your issue. They will issue you an email with room number and password. However, they will give you an estimate time of 1-2 hours. Just speak slow and they will understand you."

"It’s very close to Hakone station, beautiful views, Japanese food was very delicious. "