Isiata Hotels

"Excellent service"

"Great location "

"This is possibly the best located hotel in Venice and definitely has the kindest staff! The breakfast was excellent as well. It is stressful from the Eialto Mecato stop on vaporetto line 1, so if you have luggage and dont want the hassle of dragging it far, this is for you. They also stored our luggage to help us out and we're so friendly. Staffed 24 hours, the front desk is always ready to help and even arranged for us to have breakfast early on our departure day. The hotel is spotless and classically Venetian. And it is a great value. No need to look further, you will not be disappointed with your stay here. I will return whenever I am in Venice."

"Clean room was awesome."

"Best thing was the proximity to the train to get to Venice. Food was also good and reasonably priced"

"Great location. Staff was very friendly and helpful. "

"Contacted the hotel 4 wks & then again 2 wks in advance about our reservation - they never got back to us. Arrived & they were going to rent us the room, despite it being nearly midnight (but before their deadline to checkin). We paid an additional $125 & they rented it to us. Got bite 10 times by a Mediterranean recluse spider (venomous). Would never stay here again, at $500/a night it was terrible."

"This is the best hotel with modern amenities. I would strongly recommend this hotel for others"

"We booked a 6 guest apartment in the San Polo area that was supposed to be part of the Palazzo San Lucas. Extremely overpriced, ($600 per night). Poor maintenance, zero amenities, the TV remote was missing and no one came from the hotel to provide one once reported, It was a cold night and the heater did not work. It was not clean enough, although the bathrooms were clean, there were spider webs hanging from the ceiling at the living room and kitchen area. The painting on the wall was peeling off, the finishes were poor, the curtains old and not very well put together, the bed sheets provided were not thick and fluffed, It was also noisy, you could hear the neighbors flushing the toilette and walking. … everything about this place looked cheap. Not the experience we were expecting in Venice whatsoever. We trusted the wonderful reviews from Expedia, but in this case they were not accurate. So please pay attention to the room you’re booking, apparently they are not all at the same level and not in the same area. The images posted don’t match what we found at the hotel. This option was extremely disappointing and over priced. I wish we could get some type of compensation / refund, we felt completely scammed by the hotel. I don’t recommend, stay away from it."