Hope Hotels

"Room was clean, and reasonable size, bathroom was a little dated but functional. Leisure facility was good. Staff were attentive and polite, only down side was the foor in the restaurant was expensive for the quality"

"Very nice stay - everything was very good. The only things I would say could have improved our time was that it would have been very helpful for a member of staff to show us around the spa as it’s not always clear where to go. Also the service was slow at breakfast time. "

"Very good and clean hotel overall but had an issue with aircon and the night staff very casually said it can happen again at anytime which wasn’t a very pleasant attitude "

"We love the old hall the building is very old and looks very tired in places the carpets need replacing the lift is antequated ,yet we will return .it has a homely feel ,had a wonderful breakfast .its reasonably priced .the building full of characture "

"Not that dog friendly and unclear price to bring pet when at reception "

"The cooked breakfast was nice. Staff absolutely lovely except from one person in the main reception who booked us in (looked and sounded like they did not want to be there - could have been having a bad day). Clean, tidy rooms. Showers worked well. "

"Room was basic, shower water pressure very low, lighting in room not great, Breakfast - staff were doing a great job but were rushed off there feet, very busy and could not cope with demand on some food items like croissants, fruit, hash browns, sausages etc.. Also guest seemed to taking food and not eating it - wasting, and some did not care about leaving the place tidy - absolutely clueless people "

"Disgusting value for money, avoid at all costs! What was meant to be a romantic trip for my fiances 50th ended up being a total let down. The hotel has issues spanning from the plumbing to general cleanliness and is going to take a considerable outlay if they ever expect the place to get any guests - far too many to mention here anyway. My main issues was with our room, as it was nearly £100 a night. Firstly the whole place is like a sauna...combine that with stale oil smell and it is very off-putting. Opening the window is fine, but we had a mountain view, so it was on the front next to the road and far too loud to sleep with wide open. The king bed had an indentation in it which made you feel like you was falling to one side - Very uncomfortable. The room next door was occupied with what I believe to be the owners family. Kids shouting at 7am with walls so thin, I could hear every single word they said when talking normally! Broken furniture, dirt and grime everywhere, portable heaters on the floor and extention cables and many many many other issues which I would expect in a Benidorm B&B, not here! "

"Perfect hotel, definitely we be back there"