Hoo St. Werburgh Hotels

"Had to call reception because my neighbour decided to have a party from midnight to 3am. With the walls being paper thin it was like they were in my room music blasting. Indidnt care that they where enjoying, good for them but moving me to a different room wasnt an option "

"The spa facilities were poor dirty showers , ran. Out of towels had to walk all the way to reception to pick one up , couldn’t get in the jacuzzi as full of children the steam room was cold I had just finished work and was looking forward to a lovely relaxing time , went to have a shower and guess what no shower gell in the dispensers overall very disappointed , the room we stopped in was ok it was at least clean ."

"Lovely and luxurious "

"Friendly staff"

"Room was okay. Temperature control was ineffective in that it didn’t matter what temperature is was put too it just billowed out cold air, even when set to 26 degrees."

"Room was clean but very tired and in need of refurbishment. The shower ran cold intermittently. The gym was a bit messy and could have done with some water being available. Food was fine and staff were friendly. "

"Good hospitality and perfect service"

"Nice food at the hotel. Relaxing room. "

"Excellent dog friendly hotel. The hotel is next to a busy road so highly recommend booking a lakeside room which are much quieter, large and have a good view. Whilst the hotel is quite tired, for the price we paid and service we received, it represents good value. Meals in the bar well priced too. "