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Mandarin Oriental, Hong Kong

Photo gallery for Mandarin Oriental, Hong Kong

Primary image
Indoor pool
Indoor pool
Smart TV, DVD player, pay movies
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Mandarin Oriental, Hong Kong

Mandarin Oriental, Hong Kong

5.0 star property

4.8/5 Exceptional

Popular amenities

  • Pool
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Map
5 Connnaught Road, Central, Hong Kong

Explore the area

  • Popular LocationLan Kwai Fong7 min walk
  • Popular LocationVictoria Harbour9 min walk
  • Popular LocationHong Kong - Macau Ferry Terminal13 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)34 min drive

Room options

About this area

Hong Kong

Located by the sea, Mandarin Oriental, Hong Kong is in Central & Western District neighborhood and is connected to a shopping center. Central Ferry Piers and The Hong Kong Observation Wheel are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Landmark Shopping Area and IFC Mall. Traveling with kids? Don't miss The Peak Tram.

What's nearby

  • Legislative Council Building - 2 min walk
  • Landmark Shopping Area - 4 min walk
  • Lan Kwai Fong - 7 min walk
  • Victoria Harbour - 9 min walk
  • Hong Kong - Macau Ferry Terminal - 13 min walk

Getting around

  • Hong Kong Central Station - 2 min walk
  • Hong Kong Station - 4 min walk
  • Hong Kong International Airport (HKG) - 34 min drive

About this property

Mandarin Oriental, Hong Kong

5-star luxury hotel in the heart of Central & Western District
Take advantage of shopping on site, a hair salon, and dry cleaning/laundry services at Mandarin Oriental, Hong Kong. Treat yourself to a manicure/pedicure, a body treatment, or a body scrub at The Mandarin Spa, the onsite spa. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as a bar and a health club.
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and free newspapers
  • A porter/bellhop, coffee/tea in the lobby, and a 24-hour front desk
  • A computer station, a gift shop, and express check-out
  • Guest reviews speak highly of the helpful staff and location
Room features
All 494 rooms boast comforts such as 24-hour room service and pillow menus, in addition to perks like air conditioning and bathrobes.
More amenities include:
  • Childcare services and free infant beds
  • Reusable coffee/tea filters, recycling, and composting
  • Bathrooms with designer toiletries and separate tubs/showers
  • HDTVs with cable channels and DVD players
  • Wardrobes/closets, electric kettles, and daily housekeeping

Awards and affiliations

Mandarin Oriental, Hong Kong is listed in the 2021 Travel + Leisure 500.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (HKD 190 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (HKD 190 per 24-hour period), Wired Internet (surcharge)

Parking and transportation

  • Valet parking on site (HKD 600 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 372 for adults and HKD 251 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free cribs/infant beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - prenatal
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • Pay movies
  • Smart TV

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Composting
  • Desk
  • Eco-friendly cleaning products used
  • In-room massage
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 600.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: HKD 372 for adults and HKD 251 for children (approximately)
  • Fee for in-room wireless Internet: HKD 190 per day (rates may vary)
  • Fee for in-room wired Internet: HKD 190 per day (rates may vary)
  • Fee for wireless Internet in public areas: HKD 190 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: HKD 190 per 24-hour period (rates may vary)
  • Valet parking fee: HKD 600 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: HKD 600.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hong Kong Mandarin Oriental
Mandarin Oriental
Mandarin Oriental Hong Kong
Mandarin Oriental Hong Kong Hotel
Mandarin Oriental Hotel Hong Kong
Mandarin Hong Kong
Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Oriental, Hong Kong Hotel
Mandarin Oriental, Hong Kong Hong Kong
Mandarin Oriental, Hong Kong Hotel Hong Kong

Frequently asked questions

Does Mandarin Oriental, Hong Kong have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Mandarin Oriental, Hong Kong?

As of Sep 28, 2022, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Hong Kong on Sep 29, 2022 start from P 16,529.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental, Hong Kong pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mandarin Oriental, Hong Kong?

Valet parking is available for HKD 600 per night.

What time is check-in at Mandarin Oriental, Hong Kong?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.

What time is check-out at Mandarin Oriental, Hong Kong?

Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).

Where is Mandarin Oriental, Hong Kong located?

This family-friendly Hong Kong hotel is located by the sea, just steps from Legislative Council Building and Landmark Shopping Area. The Hong Kong Observation Wheel and Lan Kwai Fong are also within 10 minutes. Hong Kong Central Station is only a 2-minute walk and Hong Kong Station is 4 minutes.

Can I cancel my reservation for free at Mandarin Oriental, Hong Kong and receive a full refund?

Yes, Mandarin Oriental, Hong Kong offers free cancellation on select room rates, because flexibility matters! Please refer to Mandarin Oriental, Hong Kong cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 584 out of 703 reviews
5 - Excellent 83%
Rating 4 - Good. 88 out of 703 reviews
4 - Good 13%
Rating 3 - Okay. 16 out of 703 reviews
3 - Okay 2%
Rating 2 - Poor. 8 out of 703 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 703 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

4.6/5

Eco-friendliness

5/5 Excellent

JULIAN PAUL
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jun 2022

5/5 Excellent

YUK YING IONE
Stayed 1 night in Jun 2022

5/5 Excellent

Verified traveler
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hand's Down The Best Hong Kong Has To Offer
The Mandarin Oriental once again reminded me what it is the best hotel in Hong Kong. The rooms are impeccable. The service is fit for royalty. Truly a shining gem in a city already known for outstanding hotels.
Stayed 2 nights in May 2022

5/5 Excellent

Chun Fei
Stayed 1 night in May 2022

5/5 Excellent

Hollie
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

5/5 Excellent

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

5/5 Excellent

Tsz Ching
Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

5/5 Excellent

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/5 Good

Tsz Ching
Stayed 1 night in Dec 2021

3/5 Okay

WING CHING
Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Checkin taking tooooooo long
The check in time takes a bit longer than expected. A very detailed and thorough introduction on the facilities provided in the stay. But could take the process a bit shorter and faster
Stayed 1 night in Dec 2021