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Overview of Mandarin Oriental, Hong Kong

Photo gallery

Indoor pool
Indoor pool
TV, DVD player, pay movies
TV, DVD player, pay movies
Hypo-allergenic bedding, minibar, in-room safe, desk

Mandarin Oriental, Hong Kong

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Air Conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationLegislative Council Building2 min walk
    Popular LocationLandmark Shopping Area4 min walk
    Popular LocationHong Kong City Hall6 min walk
    AirportHong Kong (HKG-Hong Kong Intl.)37 min drive

Choose dates to view prices

Twin Room, City View

5/5 guest room rating
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

King Room - City View

4.9/5 guest room rating
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

King Room - Statue Square Room

4.6/5 guest room rating
  • 40 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Statue Square View Suite

  • 72 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Club Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

King Suite - City View

5/5 guest room rating
  • 72 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Superior Twin Room

  • Sleeps 3
  • 2 Twin Beds

Club Twin Room (Statue Square View)

  • Sleeps 3
  • 2 Twin Beds

Junior Suite

5/5 guest room rating
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room - Twin

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Club Room, 1 King Bed (Statue Square View)

  • Sleeps 3
  • 1 King Bed

King Room - Harbour View

5/5 guest room rating
  • 40 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Mandarin King Room

  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Signature Suite, 1 King Bed

  • 81 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Twin Room, Harbor View

5/5 guest room rating
  • 40 sq m
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

Superior Room - King

5/5 guest room rating
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

King Suite - Harbour View

  • 72 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Club Twin Room, Harbor View

  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

Mandarin, Club Room

  • Sleeps 3
  • 1 King Bed

Club Twin Room, City View

  • City view
  • Sleeps 3
  • 2 Twin Beds

Twin Room, 2 Twin Beds (Statue Square View)

5/5 guest room rating
  • 40 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

Club Room, 1 King Bed, Harbor View

  • Harbor view
  • Sleeps 3
  • 1 King Bed

About this area

Hong Kong

Located by the sea, Mandarin Oriental, Hong Kong is in Central & Western District neighborhood and is connected to a shopping center. Central Ferry Piers and The Hong Kong Observation Wheel are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Landmark Shopping Area and IFC Mall. Traveling with kids? Don't miss The Peak Tram.
Popular Location

What's nearby

  • Legislative Council Building - 2 min walk
  • Landmark Shopping Area - 4 min walk
  • Hong Kong City Hall - 6 min walk
  • The Hong Kong Observation Wheel - 7 min walk
  • IFC Mall - 8 min walk

Getting around

  • Hong Kong Central Station - 2 min walk
  • Hong Kong Station - 4 min walk
  • AirportHong Kong Intl. Airport (HKG) - 37 min drive
View in a map

About this property

Mandarin Oriental, Hong Kong

5-star luxury hotel connected to a shopping center in Central & Western District
Along with 8 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli. All 494 soundproofed rooms feature WiFi and 24-hour room service. TVs with cable channels and DVD players provide a bit of entertainment, and guests will also appreciate thoughtful touches like pillow menus and bathrobes.
Mandarin Oriental, Hong Kong offers 494 air-conditioned accommodations with DVD players and minibars. A pillow menu is available. Televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Hong Kong hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
The Mandarin Spa has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub.

The spa is open daily.

Awards and affiliations

Mandarin Oriental, Hong Kong is listed in the 2020 Travel + Leisure 500.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (HKD 190 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (HKD 190 per 24-hour period), Wired Internet (surcharge)

Parking and transportation

  • Valet parking on site (HKD 600 per night; includes in/out privileges)
  • Onsite parking is wheelchair accessible

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 372 for adults and HKD 251 for children
  • 8 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • DVD player
  • Free cribs/infant beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms
  • Conference space

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - prenatal
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • Pay movies
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • In-room massage
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from August 01 2020 to January 31 2021 (dates subject to change):
  • Dining venue(s)
The property will be renovating from August 01 2020 to January 31 2021 (completion date subject to change). The following areas are affected:
  • Dining venue
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for HKD 600.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 372 for adults and HKD 251 for children (approximately)
  • Fee for in-room wireless Internet: HKD 190 per day (rates may vary)
  • Fee for in-room wired Internet: HKD 190 per day (rates may vary)
  • Fee for wireless Internet in public areas: HKD 190 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: HKD 190 per 24-hour period (rates may vary)
  • Valet parking fee: HKD 600 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: HKD 600.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hong Kong Mandarin Oriental
Mandarin Oriental
Mandarin Oriental Hong Kong
Mandarin Oriental Hong Kong Hotel
Mandarin Oriental Hotel Hong Kong
Mandarin Hong Kong
Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Oriental, Hong Kong Hotel
Mandarin Oriental, Hong Kong Hong Kong
Mandarin Oriental, Hong Kong Hotel Hong Kong

Frequently asked questions

Can I cancel my reservation for free at Mandarin Oriental, Hong Kong and receive a full refund?
Yes, Mandarin Oriental, Hong Kong offers free cancellation on select room rates, because flexibility matters! Please refer to Mandarin Oriental, Hong Kong cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Mandarin Oriental, Hong Kong?
As of Jan 23, 2021, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Hong Kong on Jan 24, 2021 start from P20,022, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Mandarin Oriental, Hong Kong have a pool?
Yes, this property has an indoor pool.
Is Mandarin Oriental, Hong Kong pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Mandarin Oriental, Hong Kong?
Valet parking is available for HKD 600 per night.
What time is check-in at Mandarin Oriental, Hong Kong?
Check-in is from 3:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Mandarin Oriental, Hong Kong?
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Where is Mandarin Oriental, Hong Kong located?
This family-friendly Hong Kong hotel is located by the sea, just steps from Legislative Council Building and Landmark Shopping Area. The Hong Kong Observation Wheel and Lan Kwai Fong are also within 10 minutes. Hong Kong Central Station is only a 2-minute walk and Hong Kong Station is 4 minutes.
4.8
Exceptional
Rating 5 - Excellent. 533 out of 635 reviews
5 - Excellent 84%
Rating 4 - Good. 73 out of 635 reviews
4 - Good 11%
Rating 3 - Okay. 14 out of 635 reviews
3 - Okay 2%
Rating 2 - Poor. 8 out of 635 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 635 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

2/5 Poor

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
It’s disappointing that MO doesn’t seem to value their return hotel guests and will never offer complimentary upgrade to them even though the booking has been bleak due to Covid
Stayed 1 night in Nov 2020

2/5 Poor

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
Good hardware but below-average and insufficient software; staff not well trained and unfriendly front desk not ready to make return guests feel being valued at all.
Stayed 1 night in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delighted to have an upgrade to a room with a view of historical sites in Central, very prime location indeed.
Stayed 1 night in May 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff very professional, rooms have every facility you could require & are spotless clean
Stayed 2 nights in Feb 2020

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