2/5 Poor
Bryan, HK
24 Nov 2020
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2020
Overview of Mandarin Oriental, Hong Kong
Photo gallery
Mandarin Oriental, Hong Kong
4.8/5 Exceptional
Guests rated this property 4.8/5 for cleanliness.
Popular amenities
- Pool
- Air Conditioning
- Spa
- Restaurant
- Gym
- Breakfast Available
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
Explore the area
Legislative Council Building2 min walk
Landmark Shopping Area4 min walk
Hong Kong City Hall6 min walk
Hong Kong (HKG-Hong Kong Intl.)37 min drive
Choose dates to view prices
Twin Room, City View
5/5 guest room rating
- 35 sq m
- City view
- Sleeps 3
- 2 Twin Beds
King Room - City View
4.9/5 guest room rating
- 35 sq m
- City view
- Sleeps 3
- 1 King Bed
King Room - Statue Square Room
4.6/5 guest room rating
- 40 sq m
- Partial sea view
- Sleeps 3
- 1 King Bed
Statue Square View Suite
- 72 sq m
- Partial sea view
- Sleeps 3
- 1 King Bed
Club Superior Room, 1 King Bed
- Sleeps 3
- 1 King Bed
King Suite - City View
5/5 guest room rating
- 72 sq m
- City view
- Sleeps 3
- 1 King Bed
Club Superior Twin Room
- Sleeps 3
- 2 Twin Beds
Club Twin Room (Statue Square View)
- Sleeps 3
- 2 Twin Beds
Junior Suite
5/5 guest room rating
- 47 sq m
- City view
- Sleeps 3
- 1 King Bed
Superior Room - Twin
- 35 sq m
- City view
- Sleeps 3
- 2 Twin Beds
Club Room, 1 King Bed (Statue Square View)
- Sleeps 3
- 1 King Bed
King Room - Harbour View
5/5 guest room rating
- 40 sq m
- Harbor view
- Sleeps 3
- 1 King Bed
Mandarin King Room
- 44 sq m
- City view
- Sleeps 3
- 1 King Bed
Signature Suite, 1 King Bed
- 81 sq m
- City view
- Sleeps 3
- 1 King Bed
Twin Room, Harbor View
5/5 guest room rating
- 40 sq m
- Harbor view
- Sleeps 3
- 2 Twin Beds
Superior Room - King
5/5 guest room rating
- 35 sq m
- City view
- Sleeps 3
- 1 King Bed
Club Room, 1 King Bed, City View
- City view
- Sleeps 3
- 1 King Bed
King Suite - Harbour View
- 72 sq m
- Harbor view
- Sleeps 3
- 1 King Bed
Club Twin Room, Harbor View
- Harbor view
- Sleeps 3
- 2 Twin Beds
Mandarin, Club Room
- Sleeps 3
- 1 King Bed
Club Twin Room, City View
- City view
- Sleeps 3
- 2 Twin Beds
Twin Room, 2 Twin Beds (Statue Square View)
5/5 guest room rating
- 40 sq m
- Partial sea view
- Sleeps 3
- 2 Twin Beds
Club Room, 1 King Bed, Harbor View
- Harbor view
- Sleeps 3
- 1 King Bed
About this area
Hong Kong
Located by the sea, Mandarin Oriental, Hong Kong is in Central & Western District neighborhood and is connected to a shopping center. Central Ferry Piers and The Hong Kong Observation Wheel are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Landmark Shopping Area and IFC Mall. Traveling with kids? Don't miss The Peak Tram.
View in a map
What's nearby
- Legislative Council Building - 2 min walk
- Landmark Shopping Area - 4 min walk
- Hong Kong City Hall - 6 min walk
- The Hong Kong Observation Wheel - 7 min walk
- IFC Mall - 8 min walk
Getting around
- Hong Kong Central Station - 2 min walk
- Hong Kong Station - 4 min walk
- Hong Kong Intl. Airport (HKG) - 37 min drive
About this property
Awards and affiliations
Mandarin Oriental, Hong Kong is listed in the 2020 Travel + Leisure 500.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: WiFi (HKD 190 per day), Wired Internet (surcharge)
- Available in some public areas: WiFi (HKD 190 per 24-hour period), Wired Internet (surcharge)
Parking and transportation
- Valet parking on site (HKD 600 per night; includes in/out privileges)
- Onsite parking is wheelchair accessible
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 372 for adults and HKD 251 for children
- 8 restaurants
- 2 bars/lounges
- 24-hour room service
- Coffee/tea in common area(s)
Things to do
- Fitness center
- Full-service spa
- Indoor pool
- Sauna
- Shopping
- Steam room
Family friendly
- Babysitting/childcare (surcharge)
- Dry cleaning service
- DVD player
- Free cribs/infant beds
- Indoor pool
- In-room child care (surcharge)
- Laundry facilities
- Rollaway/extra beds (surcharge)
- Snack bar/deli
- Soundproofed rooms
Conveniences
- Elevator
- Free newspapers in lobby
- Front-desk safe
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Turndown service
Languages spoken
- Chinese
- English
- French
- German
- Italian
- Japanese
- Korean
- Russian
- Spanish
Business services
- 24-hour business center
- Computer station
- Meeting rooms
- Conference space
Spa
- Aromatherapy
- Body scrubs
- Body treatments
- Couples treatment room(s)
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - prenatal
- Massage - Thai
- Massage/treatment rooms
- Reflexology
- Spa open daily
- Spa tub
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible business center
- Wheelchair-accessible concierge desk
- Wheelchair-accessible fitness center
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible pool
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchair-accessible van parking
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Free cribs/infant beds
- Hypo-allergenic bedding
- Linens
- Pillow menu
- Rollaway/extra beds (surcharge)
Bathroom
- Bathrobes
- Bathroom (partially open)
- Designer toiletries
- Hair dryer
- Separate bathtub and shower
- Towels
Entertainment
- Cable channels
- DVD player
- Pay movies
- TV
Food and drink
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Minibar
More
- Desk
- In-room massage
- Phone
- Safe
- Slippers
- Soundproofing
- Turndown service
See similar properties
Policies
Check-in
Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Express check-out
Special check-in instructions
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Renovations and closures
The following facilities or services will be unavailable from August 01 2020 to January 31 2021 (dates subject to change):
- Dining venue(s)
The property will be renovating from August 01 2020 to January 31 2021 (completion date subject to change). The following areas are affected:
- Dining venue
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for HKD 600.0 per night
Free cribs (infant beds)
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: HKD 372 for adults and HKD 251 for children (approximately)
- Fee for in-room wireless Internet: HKD 190 per day (rates may vary)
- Fee for in-room wired Internet: HKD 190 per day (rates may vary)
- Fee for wireless Internet in public areas: HKD 190 per 24-hour period (rates may vary)
- Fee for wired Internet in public areas: HKD 190 per 24-hour period (rates may vary)
- Valet parking fee: HKD 600 per night (in/out privileges)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: HKD 600.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Hong Kong Mandarin Oriental
Mandarin Oriental
Mandarin Oriental Hong Kong
Mandarin Oriental Hong Kong Hotel
Mandarin Oriental Hotel Hong Kong
Mandarin Hong Kong
Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Oriental, Hong Kong Hotel
Mandarin Oriental, Hong Kong Hong Kong
Mandarin Oriental, Hong Kong Hotel Hong Kong
Frequently asked questions
4.8
Exceptional
4.8/5
Cleanliness
4.8/5
Staff & service
4.6/5
Amenities
4.7/5
Property conditions & facilities
2/5 Poor
Brian, Hong Kong
22 Sep 2020
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2020
5/5 Excellent
Verified traveler
5 Jun 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
5/5 Excellent
Tereza
3 Jun 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
5/5 Excellent
Verified traveler
7 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
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