Hipperholme Hotels

"I was annoyed as I paid extra to book a family suite on hotels.com but the hotel didnt provide one. The hotel itself was nice spacious and beautiful grounds. There is slight upkeep needed with the rooms rusted edges wear and tear but nothing to disturbing. "

"All pretty much as expected. Cheers 🙂"

"Fantastic "

"Only negative was that it is not made clear upon booking that you can get reduced rate of parking at Trinity. It states no parking on the description and I was only made aware at check in that they get reduced parking close by, when I had already parked miles away. "

"Room was clean and a goo"

"First night: I turned up and there was an event (fair enough these things happen) However no mention of it in the emails sent beforehand. When I asked what time it finishes they said 1am (Fair enough). So i said I need to get up early to travel will I be able to har the music in my room? The receptionists response was "No, you are at the first point wont here it" ok amazing! Well it would have been if I couldnt hear it! Needed to go sleep because i needed to be up at 6am.....boom boom boom boom! 1:30am i managed to get to sleep in the end. When I questioned it with the General Manager I think hes name was Raha, instead of worrying about the fact that his customer had a terrible experience both with information and sleep, his reply was "Our terms and conditions state that we cant guarantee a good nights sleep" and then went on to blame Hotels.com for not having these terms and conditions in big letters on the hotels page!! I had to cancel a meeting and lose money out of pure tiredness, and his response was "Our terms and conditions state we cant guarantee a good nights sleep". Room wasnt cleaned on third day, bath mat had somebody elses curly hairs all over it when i wanted to bath my kids (Check CCTV GM I threw it out the room) Swimming Pool is set up in a dangerous layout for children trying to swim. But I will say the bed was comfortable, its just a shame the two staff members ruined the whole experience. Couldnt even reply to the messages sent on Hotels.com."

"We had an upgrade to a suite which was wonderful, spacious and clean. Nice touch with complementary water. The toiletries were a well known brand. We had dressing robes which was a nice touch too. Breakfast was excellent, continental and full English could be had. Highly recommend a stay here. "

"Amazing "

"As ever a clean room with staff "