High Cross Hotels

"Didn’t have breakfast "

"I had a very disappointing experience booking through Hotels.com. I specifically booked a room with two double beds. However, when my friend and I arrived at the Ramada hotel, there was only one double bed in the room. We went to reception to resolve the issue, but were told that the hotel was fully booked and no alternative room was available. The receptionist explained that Hotels.com had not provided the correct booking information for a room with two double beds. Instead of fixing the issue, we were told to move to another nearby hotel. Unfortunately, the alternative hotel had a lower standard, smelled strongly of cigarettes, and was not what we had paid for or expected. Overall, this was a very frustrating experience. I am extremely disappointed that Hotels.com failed to handle the booking correctly and did not ensure we received the room we paid for."

"Everything that I wanted in walking distance, couldn’t ask for more."

"Good hotel, good location. Ridiculous parking charges ! Not the most comfortable sleep I’ve had . "

"Great hotel. Near train station and attached to the main shopping complex in Luton. All you need in room. Great buffet breakfast to boot. Great stay"

"Bed settee heavily stained Staff excellent N/a Don’t know as it shut at 11 Didn’t arrive till 11.30"

"Property was nice. Advised if i booked direct i would have got parking included. The fridge in the room was not working and no extra pillows were avaliable. Got a stiff neck and no cold storage for my wifes insulin which i had booked a executive room."

"We absolutely loved our stay here and honestly wished we had booked for longer. From the minute we arrived, we felt so well taken care of. Mel was fantastic and made such a strong impression with how warm, helpful, and attentive she was. We were travelling with our dog, and this place really goes above and beyond. The grounds were beautiful and perfect to enjoy with a pooch, and we were so impressed by the thoughtful touches like the dog menu, the welcome package for our dog, and a lovely treat waiting for us as well. We had accidentally booked a room that was not dog friendly, but the staff handled it so quickly and smoothly and made sure we were looked after. Nothing felt like too much trouble. Everything about the stay was fantastic. The room was stunning, the food and drinks were excellent, and the staff were exceptional across the board. It is one of those places that makes you want to come back before you have even left. Highly, highly recommend."

"All good…nice staff…but the Parking is difficult…you have to drive around for 5 minutes to find a space!"