Hiep Duc Hotels

"We stayed at Bel Marina Hoi An Resort and while there are some strong positives, there are also a few important concerns to be aware of. On the positive side, housekeeping was excellent—rooms were kept very clean and well maintained. The staff throughout the hotel were attentive, friendly, and always willing to help, which made a noticeable difference. The bathroom was spacious and comfortable, and the spa was very good and reasonably priced. Food from the pool and room service was acceptable, though not particularly memorable. However, there are several downsides. Breakfast was disappointing, with very oily options and limited healthy choices. Even basic items like Vietnamese coffee had to be specially requested without sugar, which was surprising. The room design is also problematic. The bed is placed high on a platform with a relatively low mattress, making it awkward to get in and out. The pool area has similar design issues—the edges are sloped and extremely slippery, and the stairs are short and also very slippery. This felt quite dangerous, and despite being careful and holding on, I actually hurt myself twice. The biggest issue, however, is the noise. There is very poor sound insulation, with constant beeping from the street and noise from the pool area continuing until around 10pm. As a result, getting a good night’s sleep was difficult. Overall, between the noise, average-to-low food quality, and facilities that increase the risk of injury, this is unfortunatel"

"Short staffed "

"Anazing stay loved it. The host was polite and helpful "

"Everything was perfect. Location, staff, spa and of course the hotel itself. Kayle organized us everything we needed. Thank you we had a great time."

"Walking distance it it all. Great pool. Great staff. AC, clean. "

"Staff is wonderful. Location is perfect, close but also shielded from the night life noise. Bed is comfortable and AC works. Bit of a mosquito issue, had to hunt 4 down when I arrived, but if you keep the bathroom door shut they don’t get into the room."

"Amazing staff and property. Walking distance to everything but perfectly far enough from loud noise and crowds. Japanese dinner restaurant is the best! "

"Clean and tidy room a bit small though . "

"They cook for us ..we have choices .eggs,noodles with bread,fruits and coffee AIRCON IS GOOD"