Heritage Downtown Hotels

"Room was clean and comfy. I wish for a better continential breakfast with pastries and muffins, better yet an actual restaurant on site."

"I always enjoy my stay at the Coast Bastion, love the in room Starbucks coffee and because of that never look for at other hotels in Nanaimo"

"The staff is always so very accommodating. "

"The room appeared clean with the exception of the floors which had fine dirt that infiltrated my socks, and a dirt mark on the white comforter. Otherwise, it was quiet and comfortable. The restaurant (not part of the hotel) provided an amazing breakfast. "

"Rooms are clean, beds are comfortable, breakfast was good. Staff were very friendly accommodating. I will stay again."

"Clean room "

"Since there is no one at the front desk, its a self check in facility. Rooms were clean but there was wired smell all the time , i guess people been smoking or have pets ( says pet friendly) in the room . Even pillows have the smoke smell in them . "

"The motel needs updating. The rooms could be cleaned alot more. Bathrooms especially. Baseboards were dirty, clogged sink, which they were going to look into but we were gone by the time they probably looked. Could use some newer nightstands. Very old. Just needs some paint and lots of cleaning and maybe fixing bathroom flooring. The shower and bathtub were nice though. Very nice front desk ladies. All I can say is that it was place to lay my head and that's it. I hate giving poor reviews but i needed to say something. "

"The person who checked me in was on a phone call, didn’t hang up just put his cell phone down. Rushed me, didn’t give me the correct info. Treated me like an inconvenience to his phone call. As a result I wasn’t made aware of an extra fee. The person I spoke to in the morning was combative and not very accommodating until I explained my experience. The mattress was expired, it was sagging and damaged, so I woke up with a headache and bad back. The breakfast is painfully early. It should be until 10 am at least. "