Hayama Hotels

"Spotlessly clean room, spacious, comfortable bed. Great location and view. The best in the area, also stayed at JR Metts and the Richmond to compare. This is our new go to hotel for Yokohama. "

"Spotless room! Beautifully kept and very modern for an old hotel. Indeed very grand. Amenities were amazing and location cannot be better! Staff service was impeccable. They treated guests like kings and queens! "

"I booked the room with a port view. The room itself is a little cramped but the view is beautiful, definitely worth booking. The staff were very helpful and friendly. "

"Good hotel, excellent breakfast, friendly staff, convenient"

"Our room had a fabulous view of the harbour. Loved all the amenities and special touches while staying on the Bay Club floor. "

"Incredible place to stay while in Yokohama. Close to everything including the train station."

"This is a lovely property close to Yamashita Park, The Red Brick Warehouse and the waterfront walking path. If your stay includes a transfer to the cruise port, this is an ideal property "

"We had a great stay. The rooms were well equipped. The view was great and the staff were very friendly and helpful. "

"I often stay at this hotel, which is clean, with spacious rooms. I like the location, and most of the staff members are extremely friendly. One negative is that although I have stayed probably 100+ nights over the past few years, the reservations system doesn't recognize me if I book via an agency (e.g. Expedia), which I always do, because the prices are terrible via the hotel's website. Several times I have been given an awful room (brick wall view) and had to change it. Obviously a chain-wide IT problem, but one that should be fixed and it would benefit the hotel's customer service delivery to do so. "