Hatley Hotels

"Room was clean, staff helpful and friendly, breakfasts good, wide choice of food. Cafe a bit of a let down, average pizza, poor beef (=gravy) curry, often crowded with laptops."

"Was very happy staying here for 2 nights every think was satisfactory. "

"Staff were lovely from the check in to check out, and in the restaurant. We used the pool which was great. Only criticism is that the gave most of the pool to lane swimming with only a few people using that area and packed in around 15-20 people in one third of the pool. Room was clean and comfortable. Food was great. Breakfast had a good choice and was kept tidy and filled."

"Amazing location, decent sized rooms. Extremely easy to check in and helpful staff"

"This was our third stay here and it didn't feel as good this time. Room was nice but would have benefited from a deep clean. Pool is great but jacuzzi was out of order and every time we collected a pool key card it didn't work and we had to traipse back to reception. Breakfast options are good, but things ran out and were slow to be replenished, only one coffee machine was working so a big queue, and our table wasn't cleared in the whole time we sat there. Location is helpful as there is parking and then various bus services into the city, or it's a nice walk along the river. Staff very friendly but alot of them were new and unsure of how to do things. "

"We didnt have breakfast during this stay"

"Room was super hot, A/C was not functioning. Staff promised to bring a fan but it never came. Toilet seat was broken. Overall middling experience."

"Ordinarily a very impressive hotel (4th stay in as many years) however on this occasion we were left thoroughly disappointed. Shower faulty in the room which led to the bathroom flooding alongside a failure with the lift leading us to be stuck in the lift meant the whole experience was terrible"

"Staff are very good but the hotel could do with some investment. "