Verified
8/10 Good
Anh Tuan
May 31, 2025
Liked: Cleanliness, room comfort, communication
Anh Tuan
Stayed 3 nights in May 2025
Entire apartment
Muse Hanoi Serenity Suites
3.0 star property
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Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Express check-in available
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Access code, front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Cash Breakage deposit: VND 1000000 per stay
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
No pets and no service animals are allowed at this property
Frequently asked questions
Is Muse Hanoi Serenity Suites pet-friendly?
No, pets are not allowed at this property.
How much is parking?
This property doesn't offer parking.
What time is check-in at Muse Hanoi Serenity Suites?
Check-in start time: 2:00 PM; Check-in end time: 6:00 PM.
What time is check-out at Muse Hanoi Serenity Suites?
Check-out is at noon.
Where is Muse Hanoi Serenity Suites located?
Located in Dong Da, this apartment building is 0.3 mi (0.5 km) from US Embassy and 2.4 mi (3.9 km) from Hoan Kiem Lake. Van Phuc Diplomatic Corps and Embassy of Brunei Darussalam are also within 15 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0
Cleanliness
Rating 10 - Excellent. 0 out of 2 reviews
10 - Excellent
0
Rating 8 - Good. 2 out of 2 reviews
8 - Good
2
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 2 reviews
2 - Terrible
0
Reviews
Verified
8/10 Good
manh tien
Dec 20, 2024
Liked: Cleanliness, room comfort, communication
điều hòa để chiều nóng thì bật lên hơi lâu
manh tien
Stayed 1 night in Dec 2024