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"Awesome experience. Clean and extra friendly and courteous staff. "

"Staff is very kind. Clean rooms and Onsen. Enjoyable stay. Bus right outside for easy transportation. "

"Room was spacious and clean. Hotel is tucked away in a tranquil corner beside the river. Surrounding area of the hotel is quiet but there are a couple of restaurants and convenience store 8 mins walk away. "

"Nos encanto el hotel, excelente atencion por parte del personal, excelente comida .. y una experiencia inigualable el tener un onsen privado en el cuarto!!"

"We would come back again!! Thank you for the lovely stay! "

"Staff was amazing and went above and beyond to help us during our stay "

"Excellent"

"Must-go place if you are serous about onsen"

"At the end of a two-week trip to Japan, Hakone Yutowa was a true highlight. We booked one of the condominium suites, which was large even by American hotel standards. The room had its own mineral hot spring bath that faced east and captured a gorgeous sunrise, as well as a spacious sitting room and comfortable beds. The hotel staff were gracious and accommodating, allowing us to leave our bags with them for a few hours after we had checked out. The meals were good, served buffet style; we ate both dinner and breakfast at the hotel. Yukata are provided for guests to wear at meals and around the hotel grounds. The public bath was also fantastic. In the men’s bath, there were two pools, one slightly cooler than the other, as well as a sauna. Although we were not traveling with children, it’s clear that they welcome families here. There are little nooks scattered throughout the property where you will find comic books, toys, places to read and relax, and complimentary snacks and beverages. All in all, it was a really relaxing place to stay. We used the Hakone Free Pass to see the sights, and we definitely recommend the Open-Air Museum, which is one of a kind and features an incredible collection of sculptures by artists from all over the world. "