Family friendly Hotels in Hakone, Kanagawa Prefecture

"Since we paid for this hotel the same that we paid for a nice new hotel in Central Tokyo, I was expecting at least the basic service. The staff didn't speak any English with the exception of a lady who was called on the phone to give us basic information, but she said she was taking the day off. Thing is, she seemed to also take off the day after, and the one after as well. We had to prepare our own beds,with zero guidance on how to set up a Japanese futon. The hotel room smelled like mold, and...

"This is a wonderful resort that is

and which goes out of its way to make newcomers to Japanese culture feel welcomed to join in with traditional casual clothing and pijamas provided and instructions on how to use them. Do schedule a massage while you are here to relieve stiff muscles and stimulate circulation after a long flight. One of the best massages and facials I've had. Breakfast and dinner buffet is excellent too with a mix of traditional Japanese and western options. "

"It had its own onsen and offred private dining. They had a buffet breakfast.. japanese and continental."

"This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the...

"The hotel staff is amazing and the amenities are nice for what we are paying. It’s very

- in the buffet restaurant they have cute dinnerware sets and bibs for

and actual high chairs (the ones people use at home) and baby wipes warmed in small buckets of warm water. Love the option of private bath (additional 1500¥) and free massage chair use. "

"Great Staff, enjoyed breakfast"

"

of 4 ( 2 young

). Great location from the train station. Staff were friendly. The onsen (public and private) was fantastic. Beds were comfortable."

"My wife, son and

love the Fujiya. I have stayed there many times over 30 years. My wife (Japanese national) and son (Japanese national) and I (British national) went to the Fujiya this weekend. My wife went to the check-in desk. The male desk clerk told her, "we would like to copy your passports". Why? Because I booked through English-language Expedia? This request was nonsense. We were very upset. I am an official resident of Japan for 35 years. I am an 永住者. The desk clerk gave no...