Hotels with parking in Guanajuato, Guanajuato

"Great customer service."

"When we arrived front desk lady checked us in and told us the room was not ready. We asked if we could leave our luggage our tour was about to leave. She said yes but was not happy about it. Later that afternoon we return and went into our room. Room was clean. We had reserved a room with the balcony but they said it was no longer available when we returned. We also never received the bottle of wine that was advertised in the listing. When asked about it they said we will bring it to you and they never did. Asked 3 times and never forgot it. So don’t believe that. That shouldn’t be in the listing if they cannot complete what they are advertising. AC in the room was on but was only giving off hot air. "

"As a US citizen, I thoroughly enjoyed all the amenities that the hotel had to offer. The staff was excellent. I bought a breakfast package and it was extremely nourishing. The hotel front desk assisted me with getting a cab therefore I felt very safe moving around the city. I will return."

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"The location is the best. All famous attractions are walking distance. The spa was so good, thank you to Irma and Yvonne I believe for a great massage and taking us so late notice. I initially had taken the Deluxe king but I feel that was not my type of room and thanks to the staff for letting us upgrade to a better room. Overall liked it so much. And if you desire to give a serenade you can with a balcony room. Thanks to the girl that helped me get the mariachis that same night. Thanks to the maintenance guy, and to all staff at the desk, even the housekeepers, You guys made my stay more enjoyable. "

"Hotel is centrally located near the cities main attractions and activities. "

"El personal súper amable y servicial (Martín sobre todo), la ubicación está excelente y son muy buenas instalaciones. El desayuno muy rico, si regresamos aquí ☺️"

"DO NOY STAY HERE! This hotel had closed down and for some reason “reopened”. I get that it’s not the employees fault, they are doing the best they can, but I absolutely would not recommend! And this, is after they had changed us to a “better” room. Please save yourself the hassle and headache. "