Is Hotel Balcón del Cielo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Balcón del Cielo?

Self parking is available for MXN 200 per night.

What time is check-in at Hotel Balcón del Cielo?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

Where is Hotel Balcón del Cielo located?

Located in Zona Centro, this hotel is steps from Guanajuato Funicular and Juarez Theater. Alley of the Kiss and Union Garden are also within 10 minutes.

Hotel Balcón del Cielo Reviews, Deals & Photos 2025

10/10 Excellent

Cornelio

Jul 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s simple great hotel

Stayed 1 night in Jul 2025

10/10 Excellent

Pedro

Aug 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Make sure you get a room with a balcony, the view is priceless and the sunrise is unbelievable.

Stayed 1 night in Aug 2025

10/10 Excellent

Ana

May 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent place

Stayed 1 night in May 2025

10/10 Excellent

Jasmine

May 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

So cute and breathtaking views

Stayed 3 nights in Feb 2025

8/10 Good

Teresa

Apr 14, 2025

Liked: Property conditions & facilities

Beautiful place but alittle far the center

Stayed 1 night in Apr 2025

8/10 Good

Claudia

May 7, 2025

Liked: Cleanliness

Convinient transportation

Stayed 6 nights in Apr 2025

10/10 Excellent

cesar joel

Jan 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

It has very nice facilities, very clean and quiet, as well as a beautiful view of the city and very good service.

Stayed 1 night in Jan 2025

10/10 Excellent

Siavash

Feb 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent service. Staff members were very helpful.

Stayed 2 nights in Feb 2025

8/10 Good

Armando

Nov 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall this place is a pleasant place to stay with lots of benefits. The biggest benefit is having VIP access to the funicular. Rooms were kept tidy daily and staff was friendly. Location is perfect, with lots of places nearby to see and dine in.

Stayed 6 nights in Nov 2024

10/10 Excellent

Priscilla

Aug 14, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

I would definitely stay again

Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Aug 1, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We really like it

Stayed 2 nights in Jul 2024

8/10 Good

Kathleen

Sep 13, 2023

Liked: Cleanliness, property conditions & facilities

Very nice clean rooms but so worth it with the beautiful view!

Stayed 3 nights in Sep 2023

6/10 Okay

Yesica

Feb 28, 2025

Liked: Cleanliness

Disliked: Staff & service

Beautiful hotel and area. My only concern is I paid for the room with the hot tub and the water didn’t come out. I kept telling the clerk if they could help with this. The clerk said that’s how it is and it’ll come out eventually. It never came out, it’s not worth paying extra for the room with the hot tub.

Stayed 1 night in Dec 2024

10/10 Excellent

MIRNA

Dec 22, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was an incredible experience!! I would definitely stay again. Love the Funicular availability to guest, fast and friendly check-in and staff.

Stayed 1 night in Dec 2023

8/10 Good

Thomas

Nov 20, 2024

Liked: Property conditions & facilities

Great views. Noise from town could be heard despite distance. Funicular passes made the location work well for us. Carrying luggage up 3 flights to get early Uber before staf arrived was toug.

Stayed 2 nights in Nov 2024

10/10 Excellent

Bernardino

Nov 23, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect

Stayed 2 nights in Nov 2023

8/10 Good

Michael

Nov 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay in Guanajuato

Good hotel at TOP of Funicular. A bit hard to find if arriving by car. Parking is the Monumento de Pipila parking - quite inexpensive. If you like staying out later than 9pm, then get ready to walk up the funicular (not an issue for us). Bring earplugs as hotel is in a public area and can be somewhat noisy.

Stayed 2 nights in Oct 2024

10/10 Excellent

Yolanda

Sep 4, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The views from this hotel are amazing! Enjoyed the free access to the funicular. The hotel is super close to el Pipila monument.

Stayed 4 nights in Aug 2022

10/10 Excellent

Stephanie

Jun 28, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

It is in a spectacular location with a great view. The downtown area is only a short train/tram ride away which you get unlimited rides on for staying at the hotel. The staff were all very nice.

Stayed 2 nights in Jun 2023

4/10 Poor

Veronica

Jan 23, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The shower water I couldn’t control it. The staff lied about the sliding door wasn’t a let to lock because of security reason. What about my security? Small rooms, really hard mattress. No parking included you have to pay extra for parking, they give you a small discount. You have to park your car really far away and lonely place. There is a lot of stairs if you travel with kids or elderly it’s an inconvenience.

Stayed 1 night in Jan 2025

10/10 Excellent

gabriel

Apr 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room i had only had view of half the city..and it was not the half that could see downtown

Stayed 1 night in Apr 2024

10/10 Excellent

Jesus

Jan 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This property is located up the hill so ensure you plan your day around the schedule of the funicular (trolley thing that transports you from the central area up to the hotel, which is next door to Monumento Al Pipila). The hotel does give you a complementary pass so you get priority and unlimited trips. We didn't find this to be an issue. We did have to take the callejones (side streets with stairs) up to the hotel in the evening. We never had an issue but it could be a risky area at night, even though there are cameras and lighting. Another minor thing is that we did have to wait to get into the hotel a couple evenings as there was no one at the desk and they locked the front door. Within 15 minutes someone did eventually come. The room was large, clean, and more quiet as you were a distance from the downtown area. The views from the room were amazing, as you could see the beautiful colours of Guanajuato!

Stayed 3 nights in Nov 2024

6/10 Okay

Aaron

Aug 20, 2023

Liked: Cleanliness, property conditions & facilities

Staff is friendly, location is great with low city noise, access is a challenge, avoid breakfast. The location is great if you want to stay away from the noise of the people and activities going on in the city and still be very close to everything. The downside is the access to the hotel, if you come from the city's downtown (which will be the case most of the time), you have to use the funicular (cable car), the hotel will give you priority passes which will help you avoid the lane. But, beware, it closes at 9:40pm and 8:40 in the weekends, so you'll have to walk your way up, and is a steep climb with very dark and lonely alleys. So if you plan to visit town at night, you'll have to Uber or climb. The easiest access for your transport to the airport will be up, at Pipila's monument, and that's another set of stairs to climb, and no bellboy, at least none available when we requested help. So be ready to climb 4 sets of stair carrying luggage. If you get to the lobby after 2pm and want coffee, you'll only find cold coffee, not one day during our 7 nights was there hot coffee available. We requested 2 extra towels on day one, and had to remind front desk until we got them at the third day. We ran out of cable TV for a couple of days and no one knew why or how to fix it, it just came back couple days later. We opted for breakfast included, and is not bad, but don't expect variaty, the same every day, chilaquiles with some protein, sweet bread and juice and cofee.

4/10 Poor

EUNSOOK

Jun 26, 2018

Disliked: Cleanliness, staff & service

Amazing view. You can see the whole Guanajuato city and thanks to the funicular, easy access from the centro. However, we were very upset with the poor service. First, we wanted to ask the easiest way to the hotel from the autobus terminal but they didn’t answer the phone. And when we arrived, there was no elevator so if you’re traveling with heavy luggage, I strongly discourage you staying here. Also, we reserved a double room with balcony view (the main reason for staying at this hotel) but they gave us a double room with no terrace. When we said there must’ve been a mistake, they said only single rooms have balconies. So we showed our reservation, then they suddenly said it’s possible from our second night without any apologies. We were very frustrated and after few minutes they eventually showed us a double room with balcony. Apparently they lied to us several times which is unacceptable. Also, we told the front desk ‘do not disturb’ but they kept coming into our room to clean the bathroom. Lastly, room number 1 is right next to the funicular, so it’s very noisy. 호텔이라기보단 모텔 수준입니다. 호텔에 있을 거라고 기대하시는 거 거의 없다고 보시면 돼요. 뷰가 좋다고 그래서 일부러 조금 더 비싼 발코니 방으로 예약했는데 체크인시 직원이 발코니 있는 방은 싱글룸밖에 없다고 거짓말을 하더라구요. 호텔스닷컴 예약 찾아서 보여주니까 마지못해 발코니 있는 더블룸으로 바꿔주면서 아무런 해명도 사과도 없어 직원들의 태도가 너무 불쾌했습니다. 특히 남자 직원이 인상은 좋으나 눈치도 없고 엄청 비매너였습니다. 뭐라고 하면 못 알아듣는 척하고 서비스가 굉장히 별로였습니다. 그리고 저희가 제공받은 더블룸은 로비와 푸니쿨라 바로 옆방인데 방음이 안 돼서 너무 시끄웠고 샤워기 물도 너무 퍼져서 사용하기 불편했습니다. 경치는 삐삘라 언덕에서 보는 거랑 비슷하니 센트로에 숙소 잡으시는 걸 추천합니다.

Stayed 3 nights in Jun 2018

8/10 Good

Spencer

Sep 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Generally the stay was OK. A little further away from the main tourist area than expected. Initially you have to take the funicular up to check in. If you are in town after 9:30 p.m. then you need to either walk up the steep hill or catch a taxi to the entrance. If you need to go down into town before 9:30 a.m, when the funiculus starts, then once again you need to walk down the hill. Just be aware of this before booking.

Stayed 3 nights in Sep 2025

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