Great Lakes hotel rooms a the Best Western

"Excellent service and value. First class breakfast. Great location."

"Nice hotel, good location, and helpful staff. We had a really nice stay"

"Breakfast was great, bar had an happy hour so it was good. Room was clean but soap dispenser was broke and tv remote did not show tv menu. "

"We were there for a wedding and everything was perfect. "

"Observation 1. Lack of staff in lobby; no staff at information desk whole day, if cut staff during low season should put up a sign and direct guess where to go for help 2. Travel information brochures stand should be at the front rather than in front of Human Resources office. 3. Front desk evening staff need more smiles and answer questions with courtesy, guesses are new to the city, that is not their fault for not knowing if there are restaurants still open nearby at 9:30pm Bravo to dinner room staff, great team, greeting guess with warm smiles, talked to guess with courtesy, readily offering help. Great presentation of breakfast buffets table, everything up to standard, qualities and quantities are great, for certain I will recommend my company to come for team building event"

"Parking is a bit expensive "

"We enjoyed our stay. Our room was lovely and they accommodated our request for room location and extra pillows. The staff throughout were really nice and accommodating, especially when we had checked out and I had to go back to the room when I realized I had left something behind. The cookies at check in are a nice touch as is the option to do mobile check in. Although that needs be more visible. We had added on breakfast to our stay which we wouldn’t do again. It was below what we thought the standards of this hotel should be. Our first breakfast - items where cold and the quality just wasn’t there. We’ve had better breakfast included at lower end hotels. Our second breakfast was slightly better but not much. Do the price, I expect way better and more options. "

"The staff was prompt and professional. The rooms were clean and comfortable. The living room furniture could use some upgrades. I wish there were complimentary breakfast and laundry services. "

"Staff were very kind. Room was very clean, walls are dated but clean. Really wish there was a coffee maker in the rooms. Coffee in lobby was not great."