"Disappointing. The guy on reception was grumpy before I even spoke. No smile or welcome. When an issue was raised by him, which I was in disagreement with, my perception was he was condescending and misogynistic. He made me feel guilty and like I was an idiot. I am not those things, .He has no diplomacy and should not deal in front desk. The room he gave us was in the ground floor so you needed to keep curtains closed for privacy, thereby reducing natural light, as it was a busy residential corridor with many walking past."
"A lovely stay in Trier. The staff at the Mercure Hotel were genuinely kind and helpful throughout my visit, and the room was very clean and comfortable. One of my favorite moments was waking to a beautiful sunrise view from my window over the city. A peaceful place to return to after exploring Trier."
"Very nice and clean room with a beautiful view of the castle across the river. The breakfast was amazing and hotel staff/owners were very friendly and courteous."
"We (me and my 2 sons) really enjoyed our 3-night stay at this hotel. The staff are all very helpful despite me not having more than a few words of German. They were all very polite and seemed happy to be working there which gave the place a really nice atmosphere. Our room was spotlessly clean and very comfortable. Our room was trackside with a balcony giving a full view of the start / finish straight of the Grand Prix track plus a few of the early corners of the Nordschleife. The track action starts early,(8am) on all 3 mornings we were there (late May 2026) which we all loved as petrolheads but if having a lie-in is your thing I'd ask for a room on the front of the hotel as the cars and bikes were loud. The choice at breakfast was plentiful and all very fresh - if your room rate doesn't include it I would definitely add it 100%. We also ate at the restaurant one evening. We ordered the steak, Dorint burger and the Adenauer pan (pork tenderloin with sauteed potatoes, green beans and subtle pepper sauce in case you're wondering). All delicious and good value for money. We will definitely book to stay again on our next trip to the Ring."
"It was very well located. The rooms were very clean and quite spacious. Breakfast was plentiful and good. It would have been good to have a fridge in the bedroom as it was very hot during our stay. The staff was lovely."
"We were in one of the suites which was clean and comfortable. Breakfast was continental, of good quality and variety although we did not know the kitchen cooked eggs to order until the last morning. Our main issue was staff helpfulness. Staff were generally good but we had a real issue with the attitude of the hotel manageress. On our first night we booked into the restaurant and were shown to a table. Some minutes later the manageress advised this was booked by someone else which wasn't an issue as we were dining with friends one of whom is disabled and may have had an issue with the table allocated. I was trying to explain this and looking for a better option when she turned her back on me and started a conversation with someone else. Our German guests also encountered her on arrival and were not impressed with her manner or attitude which they felt was due to the fact she thought they were English. On our last night our room had not been serviced when we returned from our day out at 4pm. We approached the receptionist to report this and she was using the computer next to the manageress who made eye contact with me and then carried on doing what she was doing rather than ask how she could help. I waited a minute and then had to interupt to report the issue. Even when we returned later it had not been done and I had to stand at reception arguing with her before the matter was resolved.We paid a great deal of money to stay here but this level of service is not acceptable ."
Villas in German Mosel cost between P73,275 and P75,502 per night. These escapes give you the privacy to enjoy your own space at a price you can afford. These prices were available on Expedia within the past 7 days, for a hotel booking with a check-in date within the next year. Prices reflect current offers and availability is subject to change. Additional terms may apply.
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